Program Coordinator - Online Stackable Corporate Master’s Programs.

Ie University; Madrid; On-site; EUR 40,000 - 60,000; Full time

Job summary

IE University’s Digital Learning is seeking a Program Coordinator in Madrid to join the Operations and Course Management team for online stackable corporate master's programs. The role focuses on academic, operational, and enrollment duties for the online program, requiring attention to detail, LMS familiarity, and strong customer service.

This full-time position is based in Madrid IE Tower, offering an international, fast-paced environment and the opportunity to work with clients in the Middle

Qualifications

• Customer orientation and service excellence
• High attention to detail and organized, methodical working style
• Fluency in English (native level). Ideally high level of Spanish.
• Excellent interpersonal, communication, and collaborative skills
• Ability to work in a fast-paced, international environment and adapt to changing business needs
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Experience working with learning management systems or program delivery is a plus
• Role may require Sundays instead of Fridays to align with client schedules in the Middle East

Responsibilities

• Support enrollment process for the online program, coordinating with internal and external stakeholders
• Execute end-to-end delivery of the online program for synchronous and asynchronous formats
• Assist participants and faculty before, during, and after the program
• Execute satisfaction surveys and data analysis and reporting
• Leverage learning analytics to deliver personalized delivery experience
• Provide support for the creation of a community of learners during and after the program
• Prepare presentation materials for meetings and corporate client reports
• Investigate and test innovative educational technology, artificial intelligence, and learning analytics models to improve program delivery and learner satisfaction

Skills

Customer orientation

Attention to detail

English fluency

Interpersonal skills

Adaptability

Analytical thinking

LMS experience

Sunday work flexibility

Job description

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Digital Learning is looking for a Program Coordinator, Online Stackable Corporate Master's Programs to join its team!

We are seeking a highly skilled and motivated Program Coordinator to join our Operations and Course Management team, mainly focused on online stackable corporate programs. The Program Coordinator will be responsible for carrying out academic, operational, and enrollment-related duties for an online program within the department. This full-time position requires an individual who is detail-oriented, comfortable working with learning management systems, and has a natural gift for customer service.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - IE Tower.

Responsibilities

Your role as a Program Coordinator, Digital Learning will involve:

• Support during the enrollment process for the online program, coordinating with both internal and external stakeholders
  • Attend to any administrative duties to ensure smooth completion of the enrollment duties
  • Give first level technical support when needed by participants
• Execute the delivery of the online program as part of the Program Management team
  • End-to-end course delivery for synchronous and asynchronous online programs
  • Assist participants and faculty before, during, and after the program
  • Execute satisfaction surveys and corresponding data analysis and reporting
  • Leverage learning analytics to deliver personalized delivery experience
• Offer support for the creation of a community of learners during and after the program.
• Prepare necessary presentation materials for meetings and corporate client reports
• Investigation and testing of innovative educational technology, artificial intelligence, and learning analytics models to improve program delivery and learner satisfaction

Qualifications

To thrive in this role, you should possess the following qualifications:

• Customer orientation and service excellence
• High attention to detail and organized, methodical working style
• Fluency in English (native level). Ideally high level of Spanish.
• Excellent interpersonal, communication, and collaborative skills
• Ability to work in a fast-paced, international environment and adapt to changing business needs
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Experience working with learning management systems or program delivery is a plus.
• This role will be working with clients in the Middle East and could, in exceptional occasions, entail working on Sundays instead of Fridays to align with client working schedules

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.