Product Owner / Jira Service Desk

Rindus; Málaga; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Private health insurance from day 1

Language classes (English & German)

Hybrid or remote work

Job summary

rindus in Málaga, Spain, is seeking an ITSM Product Owner to join a distributed, multicultural team supporting Douglas's e-commerce platform. You will lead Jira Service Management backlog and translate business needs into platform solutions.

You will work with IT, Engineering and Operations, shape SLAs and workflows, and promote ITIL/ITSM best practices while collaborating with English and German speaking stakeholders in a hybrid/remote setup.

Qualifications

• 2–5 years of experience with Jira Service Management/Desk and the Atlassian ecosystem.
• Experience as Product Owner, Business Analyst, or similar role.
• Familiarity with ITIL and ITSM processes (Incident, Change, Problem, and Request Management).

Responsibilities

• Manage and prioritize the Jira Service Management product backlog.
• Gather and translate business requirements into platform solutions.
• Support the design and optimization of JSM workflows, SLAs, request types, portals, and automations.
• Contribute to the adoption of ITSM and Enterprise Service Management best practices.
• Collaborate with IT, Engineering, Operations, and business teams.
• Support platform governance, compliance, and continuous improvement initiatives.
• Monitor KPIs, reporting, and user feedback to drive enhancements.

Skills

Product Owner experience

Business Analysis

Service Management

Agile/Scrum

ITIL/ITSM concepts

Stakeholder management

Communication skills

English B2+

German B2+

Tools

Jira Software

Confluence

Assets (Insight)

Automation for Jira

Jira Service Management

Job description

Get ready to set sails and navigate the rindus wave

We're rindus, a People company. We love IT professionals, and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.

Because growth is in our mindset, we've been doing it since 2017 closely with our German Partners, helping them shape their software development teams.

So far, we have 160+ crew members of 14 different nationalities sailing with us in the open seas. We‘re expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in?

About our partner

On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).

What you'll be doing

• Manage and prioritize the Jira Service Management product backlog.
• Gather and translate business requirements into platform solutions.
• Support the design and optimization of JSM workflows, SLAs, request types, portals, and automations.
• Contribute to the adoption of ITSM and Enterprise Service Management best practices.
• Collaborate with IT, Engineering, Operations, and business teams.
• Support platform governance, compliance, and continuous improvement initiatives.
• Monitor KPIs, reporting, and user feedback to drive enhancements.

What you'll bring

• 2–5 years of experience with Jira Service Management/Desk and the Atlassian ecosystem.
• Working knowledge of:
• Jira Software
• Confluence
• Assets (Insight)
• Automation for Jira
• Experience as a Product Owner, Business Analyst, Service Management Specialist, or similar role.
• Familiarity with Agile/Scrum methodologies.
• Understanding of ITIL and ITSM processes (Incident, Change, Problem, and Request Management).
• Strong communication and stakeholder management skills.
• English language proficiency at B2 level or higher.
• German language proficiency at B2 level or higher.

What we offer

• Being part of dynamic and highly motivated international multicultural team of skilled professionals.
• Flexible working model: hybrid or remote
• Flexible schedules with core working hours.
• Private health insurance from day 1.
• English and German language classes.
• A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Malaga Tech Games, etc).