Product Builder- Ops Automation Squad

pluxee; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Pluxee seeks a Product Builder to join the global Ops Automation Squad within Product & Engineering. The role focuses on transforming operational needs into reusable capabilities, with AI and automation to scale the platform across countries.

You will work hands-on with engineering, data, and country teams to prototype, implement and measure impact, delivering reliable, scalable product workflows and interfaces.

Formación

• Strong builder mindset and product judgment to turn operations into reusable capabilities.
• Ability to analyze complex workflows and measure business impact.
• Hands-on with automation, AI tools, no-code/low-code platforms, and data tooling.

Responsabilidades

• Translate operational needs into reusable product capabilities across countries.
• Collaborate with Engineering, Data and country teams to ship global capabilities.
• Define success metrics and measure adoption, time saved and error reduction.
• Prototype using AI tools, no-code/low-code platforms, APIs, scripts and data analysis.

Conocimientos

Builder mindset

Product judgment

Analytical thinking

APIs and data models

Automation tools

Herramientas

SQL

No-code/low-code

APIs

Scripting

AI tools

Descripción del empleo

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description

The mission

We are looking for a Product Builder to join the new global Ops Automation Squad within Product & Engineering at Cobee by Pluxee . The squad will turn operational needs shared across countries into reusable product capabilities, self-service tools and automation that help the platform scale. Your scope will focus on the global platform: common product workflows, reusable configuration capabilities, standard APIs and data interfaces, and shared tools that enable country teams to work more efficiently. Your mission will be to understand operational problems, identify opportunities for reuse across countries, and build reliable solutions that reduce manual effort, improve product quality and deliver measurable impact. This is a hands-on role combining product thinking, technical fluency and delivery: mapping processes, speaking with users, analysing data, prototyping with AI or automation tools, building with Engineering, shipping solutions and measuring adoption.

What you will build

• Reusable self-service capabilities for benefit and wallet configuration, with common validation rules and controlled access.
• Shared platform provisioning and onboarding capabilities that support deployment and adoption across countries.
• Reusable tools for bulk product actions, with approvals, validation and audit trails.
• Common product validations that prevent inconsistent data and reduce avoidable operational exceptions.
• Standard APIs, events and data interfaces that enable country teams to connect their processes to the global platform.
• Shared internal tools that give Operations and Customer Care teams visibility into product workflow status and help them diagnose issues.
• Human-in-the-loop features within reusable automation, with appropriate permissions , review steps and traceability.
• Reusable AI assistants and automation components that help teams navigate product workflows and information.
• Improvements to existing global automation based on user feedback, product defects and adoption data.

What you will do

• Work with country Operations, Finance, Customer Care and IT teams, alongside global Product, Engineering and Data, to understand shared needs and product friction.
• Map workflows, edge cases, dependencies and data flows to identify which needs can be addressed through common product capabilities.
• Assess reuse potential, expected impact and implementation effort, and contribute proposals to global product prioritisation .
• Build and validate prototypes using AI tools, internal tooling, low-code/no-code platforms, APIs, scripts, data analysis or lightweight product interfaces.
• Work with Engineering to build, test and maintain reliable global capabilities, following platform standards and release practices.
• Define success metrics for each initiative: adoption across countries, time saved, fewer manual steps, lower error rates and better user experience.
• Use data and feedback from country teams to size opportunities, inform roadmap decisions and measure outcomes after release.
• Document product behaviour , interfaces, configuration options and usage guidance so country teams can adopt the capabilities effectively.
• Build permissions, auditability, monitoring and appropriate human oversight into the global capabilities you deliver.
• Investigate defects in the squad's delivered capabilities with Engineering and improve their reliability and usability over time.

What we are looking for

We are looking for people who are comfortable with ambiguity, complexity and execution. You may come from Product, Operations, Engineering, Automation, Consulting, RevOps, FinOps, Product Ops, Business Operations or a similar background. What matters most is your ability to understand complex systems and build practical solutions.

You should have

• Strong product judgment and a builder mindset.
• Experience improving operational, financial, administrative or internal workflows.
• Ability to understand complex processes and simplify them without losing control.
• Comfort working with technical teams, APIs, data models, integrations and internal tools.
• Hands-on experience with automation, AI tools, no-code/low-code platforms, SQL, scripting or workflow tools.
• Strong analytical skills and the ability to define and measure business impact.
• Excellent communication skills with both technical and non-technical teams.
• A bias for action: you do not wait for perfect specifications to start learning.
• High ownership: you follow through from problem discovery to reliable delivery, adoptio