Customer Lifecycle & Renewal Manager

TD SYNNEX; Barcelona; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Life insurance

Private health insurance

Meal vouchers

Tax advisory

LinkedIn Learning

Wellbeing program

Bankinter mortgage partnerships

Gympass

Exclusive discounts

Great Place to Work

Descripción de la vacante

TD SYNNEX is seeking a Renewal Sales Team Leader to guide a group of Renewal Sales Specialists focused on retention, renewal readiness, and lifecycle management. The role drives team performance, supports partners, and identifies growth opportunities across existing accounts.

You will collaborate with Sales, Vendor, and Partner teams to maximize customer lifetime value while forecasting renewal pipelines and promoting lifecycle best practices.

Formación

• Experience leading customer success, renewals, account management, or retention teams.
• Ability to drive retention and growth through lifecycle management.
• Strong coaching and performance-management capabilities.
• Proven ability to forecast renewal opportunities and pipeline health.
• Experience collaborating with Sales, Vendor and Partner teams.

Responsabilidades

• Lead, coach, and develop a team of Renewal Sales Specialists to achieve retention and renewal targets.
• Set objectives, KPIs, and development plans with regular coaching reviews.
• Drive customer engagement to improve adoption, retention, and renewal outcomes.
• Manage upcoming renewal opportunities proactively and accurately forecast pipelines.
• Identify risks, retention opportunities, and growth potential within accounts.
• Collaborate with Sales, Business Development, Vendor, and Partner teams to maximize value.

Conocimientos

Renewals leadership

Team coaching

Forecasting

Customer lifecycle

Stakeholder management

English proficiency

IT industry experience

Partnership collaboration

Descripción del empleo

TD SYNNEX is seeking a Renewal Sales Team Leader to guide a group of Renewal Sales Specialists focused on retention, renewal readiness, and lifecycle management. The role drives team performance, supports partners, and identifies growth opportunities across existing accounts.

You will collaborate with Sales, Vendor, and Partner teams to maximize customer lifetime value while forecasting renewal pipelines and promoting lifecycle best practices.