Presales - Latam

Loyal Guru; Barcelona; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Fridays shorter hours

Birthday day off

25 days vacation

Budget for training and language

Job summary

Loyal Guru in Barcelona, Spain is seeking a Presales / Sales Engineer to support account executives with technical demos and solutions. You will work with product to tailor demonstrations, understand customer tech, and design customized value propositions for complex SaaS offerings.

You’ll coordinate RFIs/RFPs/POCs, communicate new features across teams, and deliver customer-tailored presentations that clearly show product value. English and Spanish proficiency required, French a plus.

Qualifications

• 3+ years of pre-sales or sales engineering experience.
• Experience with SaaS software solutions and APIs.
• Excellent communication skills; can explain technical concepts to non-technical audiences.
• University degree in CS/Engineering/Math or equivalent.

Responsibilities

• Assist account executives with demos and technical support.
• Understand customer tech to design customized solutions.
• Develop presentations and demos to show product value.
• Coordinate RFIs, RFPs, and POCs with internal teams.
• Collaborate with product and customer success to communicate new features.

Skills

Pre-sales

Sales engineering

APIs

Communication

Project coordination

English/Spanish

GenAI tools

Education

CS/Engineering degree

Tools

Claude

Gemini

AI frameworks

Job description

About Us

At Loyal Guru, we help enterprise retailers, grocers, and financial institutions unlock the power of customer loyalty. Our SaaS platform empowers brands to increase repeat purchase revenue, reduce churn, and deliver personalized experiences that drive long-term growth. We are in a strong scale-up phase, rapidly expanding across Europe and Latin America, and we are looking for talented individuals to help us continue this journey.

About the Role

The Presales / Sales Engineer provides additional support to account executives and conducts demonstrations for strategic purposes. Working alongside Product you’ll be participating in different stages of the sales process providing technical and functional support to enable sales and help our customers find the best solution for their business goals.

Your Responsibilities

• Work with the Sales Team to identify our customer business goals and help on the creation of a value proposition around our product that addresses them.
• Understand our customer's technology to design and recommend customized solutions for the best set-up.
• Develop customized presentations and demos to prove the product’s value.
• Responsible for coordination Request for Information (RFI), Request for Proposal (RFP), and Proof of Concepts (POC).
• Be in constant interaction with the product and customer success team and communicate new functionalities to the sales team.
• Deliver Customer-tailored product presentations and demos to prove the product’s value.

What we're looking for in you

• +3 years of pre-sales / sales engineering experience selling complex, technical products.
• Technical sales/support experience with SaaS software solutions, APIs, etc
• Outstanding communication skills, particularly in conveying technical concepts in a manner that is easy for clients and non-technical partners to understand
• Hands-on, high-energy, passionate, and creative problem solver
• Demonstrated experience in owning projects end to end that involves coordinating many resources and teams.
• English and Spanish proficient. French is a big plus!
• University degree in computer science, engineering, mathematics or related fields, or equivalent experience preferred.
• AI-Assisted presales Workflows: Hands-on experience with GenAI frameworks . Use AI tools for automated RFP/RFI responses (via platforms like Claude and Gemini) and dynamic meeting preparation

Extra points to shine

Deep previous experience working directly with Retail, Grocery (GDO), or Banking clients.

Perks of being a Loyal Guru

What makes working at Loyal Guru different?

Flexibility & Work-Life Balance

• Flexible schedule: Organize your day to work best for you.

• Reduced hours on Fridays: Enjoy long weekends and all of August with a condensed schedule.

• Day off on your birthday: Because celebrating is important!

• 25 days of vacation: Disconnecting is also part of the job.

Professional Growth

• Budget for training and language classes: Learn whatever inspires you and level up your career.

• Clear career path: Opportunity for professional advancement within the Customer Success or consulting track.

Real Wellness

• Access to BH Bienestar: Physical and emotional health in balance.

• Discounts for gym

• 50% discount on health insurance.