Premium Travel Advisor (Swedish/English) Training & Benefits

Concentrix; Madrid; On-site; EUR 8,200 - 12,000; Full time

Benefits offered by this job

SAS fare discount

Health insurance

Two-month training program

International environment

Mentoring program

Office in Warsaw

Job summary

SAS Airlines is seeking a Travel Advisor to handle premium customer inquiries for international flights. You will assist customers with ticket purchases, payments, and resolving travel issues, communicating via calls and chat to ensure a seamless experience.

Ideal candidates are fluent in Swedish (C1) and English (B2), with strong listening, organizational, and communication skills, and a collaborative attitude. Training will be provided; office in Warsaw offers an international environment.

Qualifications

• Fluent Swedish (C1) and English (B2) required.
• Helpful and collaborative spirit.
• Excellent communication and listening skills.
• Highly organized and precise.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Skills

Swedish (C1)

English (B2)

Active listening

Customer service

Communication clarity

Job description

SAS Airlines is seeking a Travel Advisor to handle premium customer inquiries for international flights. You will assist customers with ticket purchases, payments, and resolving travel issues, communicating via calls and chat to ensure a seamless experience.

Ideal candidates are fluent in Swedish (C1) and English (B2), with strong listening, organizational, and communication skills, and a collaborative attitude. Training will be provided; office in Warsaw offers an international environment.