Travel Advisor for SAS with Swedish (Relocation to Warsaw)

Concentrix; Madrid; On-site; EUR 8,200 - 12,000; Full time

Benefits offered by this job

SAS fare discount

Health insurance

Two-month training program

International environment

Mentoring program

Office in Warsaw

Job summary

SAS Airlines is seeking a Travel Advisor to handle premium customer inquiries for international flights. You will assist customers with ticket purchases, payments, and resolving travel issues, communicating via calls and chat to ensure a seamless experience.

Ideal candidates are fluent in Swedish (C1) and English (B2), with strong listening, organizational, and communication skills, and a collaborative attitude. Training will be provided; office in Warsaw offers an international environment.

Qualifications

• Fluent Swedish (C1) and English (B2) required.
• Helpful and collaborative spirit.
• Excellent communication and listening skills.
• Highly organized and precise.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Skills

Swedish (C1)

English (B2)

Active listening

Customer service

Communication clarity

Job description

Travel Advisor for Nordic Premium Airline SAS with Swedish

Job Description

Are you ready to embark on your career journey in the dynamic field of exploring premium customer flights to the best destinations across the globe?

For our client - SAS Airlines, we are seeking a motivated and aspiring person who would handle all questions and support direct customers that have their trips organized by the carrier. No prior experience is necessary, just a genuine interest and a helpful and collaborative nature!

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our requirements:

• Fluent in written and spoken Swedish (C1 level) and English (B2 level)
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What we offer:

• 25% discounts on SAS fares.
• A private healthcare package with quality life insurance.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents