Bilingual Travel Advisor — Nordic Airline Support

Concentrix; Madrid; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

SAS fare discounts

2-month paid training program

International and diverse environment

Coaching and mentoring

Modern Warsaw office

Job summary

SAS Nordic Premium Airline is seeking a Travel Advisor to assist premium customers in Norwegian and English. You will be the first point of contact for travel inquiries, help with ticket purchases, and support customers facing travel issues. You will manage calls and chats to ensure a smooth passenger experience.

The role requires fluent Norwegian (C1) and English (B2), with strong communication and organizational skills. Training is provided and Warsaw office-based work is offered.

Qualifications

• Fluent in Norwegian (C1) and English (B2)
• Excellent listening and communication skills
• Strong attention to detail and accuracy
• Well organized and customer-oriented

Responsibilities

• Be the first point of contact for premium travel inquiries
• Assist with airline ticket purchases and various payment methods
• Support customers with travel difficulties
• Assist passengers via calls and chat

Skills

Norwegian

English

Job description

SAS Nordic Premium Airline is seeking a Travel Advisor to assist premium customers in Norwegian and English. You will be the first point of contact for travel inquiries, help with ticket purchases, and support customers facing travel issues. You will manage calls and chats to ensure a smooth passenger experience.

The role requires fluent Norwegian (C1) and English (B2), with strong communication and organizational skills. Training is provided and Warsaw office-based work is offered.