Player Support Specialist - Remote & Impactful Team

Bring It On; Valencia; Presencial; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive salary

Stock options

Home office budget

No physical office

Culture focused on results

Descripción de la vacante

Bring It On is seeking a Player Support Specialist to engage with players across messaging channels in a remote setup. You will learn game features, respond to inquiries, troubleshoot issues, and document interactions in the CRM.

The role emphasizes empathy, clear English communication, and delivering excellent player experiences. Ideal candidates have 4+ years in customer support (iGaming preferred), familiarity with KYC and payments, and comfort working independently in a remote environment.

Formación

• Minimum 4 years of experience in a customer support role, ideally in iGaming.
• Experience with KYC and working with payments processors.
• Exceptional verbal and written communication skills in English.
• Proficiency with CRM tools and documenting interactions.
• Experience working in remote settings and self-driven to work independently.

Responsabilidades

• Provide daily support to players via messaging channels and emails.
• Develop understanding of game features, events, and player activity to deliver informed responses.
• Troubleshoot player issues and work with internal teams to resolve problems.
• Maintain detailed documentation of interactions using our CRM.
• Advocate for players by collecting feedback and informing product improvements.
• Assist with onboarding new players and teaching game features.
• Identify playing patterns using analytics to guide interactions.
• Collaborate with teams to promote offers and inform about new features.
• Develop guidelines for future support team members.

Conocimientos

Customer support

CRM

Communication

Remote work

Time management

Herramientas

CRM tools

Descripción del empleo

Bring It On is seeking a Player Support Specialist to engage with players across messaging channels in a remote setup. You will learn game features, respond to inquiries, troubleshoot issues, and document interactions in the CRM.

The role emphasizes empathy, clear English communication, and delivering excellent player experiences. Ideal candidates have 4+ years in customer support (iGaming preferred), familiarity with KYC and payments, and comfort working independently in a remote environment.