Account manager - (French Speaking) - Hybrid - HS03

Concentrix; Barcelona; Presencial; EUR 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Hybrid work after 2 months

Career development program

Full paid training

Descripción de la vacante

Concentrix in Barcelona is seeking an Account Manager (Hybrid) to drive sales targets and deliver exceptional customer experiences across channels. You will leverage non-scripted probing to uncover needs, maintain product knowledge, and meet KPIs while collaborating with teammates in a fast-paced environment.

The role requires a high school diploma with sales experience and strong communication skills; bilingual French/English is a plus.

Formación

• High school diploma with sales experience preferred.
• Native level of French and advanced English are required.
• Strong communication and computer skills essential.
• Ability to manage pipelines and forecast sales.

Responsabilidades

• Achieving specific sales targets and maximizing sale opportunities on each call.
• Use probing techniques to identify customer needs and offer appropriate products or services.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Ensure service meets sales goals and KPIs.
• Greet customers politely and professionally.
• Develop rapport and understand customer requirements; provide resolutions.
• Document accounts accurately and completely.
• Participate in activities to improve customer satisfaction and sales performance.

Conocimientos

Sales experience

Communication skills

Multitasking

Teamwork

Computer skills

Forecasting

Self-starter

French (native)

English (advanced)

Educación

High school diploma

Descripción del empleo

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an Account Manager Hybrid in Barcelona you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop "friends for life" at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As an Account Manager on our team, you will:

• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts
• High school diploma with six months of sales experience preferred
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Ability to work as a team member, as well as independently
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are

Concentrix is a great match if you:

• Native level of French plus advance level of English
• Have a solid Sales Background (outbound environment)
• Are achievement and goal oriented and motivated and self-starter
• Have strong communication and good computer skills
• Have pipeline management and forecasting experience

It would be a plus if you have

• Previous experience working with channel

What’s in it for you

• Full time 39 hours/week permanent contract: Monday to Thursday from 09:30 - 18:30 Friday 09:30 - 17:30
• Salary 21.376 euros gross/year + up to 5.500 euros gross/year in bonus + private medical insurance
• Great office location in Barcelona (hybrid after 2 months)
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.