Pepe Jeans - Customer Service Representative with German & English

CPM CX Centre; Barcelona; Híbrido; EUR 19.301 - 23.590; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth: Ongoing training and development

Well-being Support: Confidential counselling and resources

Health Benefits: Discounted health insurance

Skill Development: LinkedIn learning and certifications

Descripción de la vacante

A leading customer service provider in Barcelona is seeking a Customer Service Representative fluent in German and English. The role involves delivering exceptional customer support through various channels and building strong relationships with customers. Applicants should have a customer-centric focus, demonstrate professional demeanor, and be highly organized. This full-time position offers a competitive salary, performance bonuses, and opportunities for career growth in a hybrid work environment.

Formación

• Fluency in both German and English, both spoken and written.
• Service-oriented with a strong drive to achieve customer service targets.
• Highly organized with the ability to prioritize workload.

Responsabilidades

• Provide outstanding support via phone, chat, and email.
• Assist and guide customers with product and service information.
• Respond empathetically to customer needs and handle complaints.

Conocimientos

Fluency in German

Fluency in English

Customer-centric focus

Organized and efficient

Growth mindset

Team player

Descripción del empleo

Overview

Pepe Jeans - Customer Service Representative with German & English

AWWG is a leading global fashion group, home to iconic brands like Pepe Jeans London, Hackett, and Façonnable. Pepe Jeans, renowned for its high-quality, stylish, and durable denim, has a rich heritage of innovation. Continuously adapting to evolving trends, Pepe Jeans designs clothing that resonates with the modern consumer. We are seeking exceptional individuals to join our team, embrace the unique spirit of our brands, and deliver an exceptional customer experience.

What’s your Mission?

Responsibilities

• Deliver exceptional eCommerce Customer Support: Provide outstanding support via phone, chat, and email.
• Foster positive customer relationships: Create positive and engaging interactions with customers.
• Provide expert guidance: Assist and guide customers with all necessary product and service information.
• Resolve customer issues effectively: Respond empathetically to customer needs and effectively handle complaints and objections.
• Build strong relationships: Cultivate and maintain positive relationships with customers, colleagues, and clients.
• Exceed performance expectations: Meet and exceed personal and team performance targets, adhering to quality and compliance standards.
• Deepen product knowledge: Gain a comprehensive understanding of client activity, campaigns, and product knowledge.
• Continuous professional development: Actively participate in training and briefing sessions to enhance expertise and knowledge of client and contact centre requirements.

Requirements

• Fluency in German & English: Fluent in both languages, both spoken and written.
• Customer-centric focus: Service-oriented with a strong drive to achieve and exceed customer service targets.
• Professional demeanour: Calm and composed, able to handle challenging calls professionally.
• Growth mindset: Open to feedback and eager to continuously improve performance.
• Organized and efficient: Highly organized with the ability to prioritize workload effectively.
• Team player: A natural team player who thrives in a supportive and collaborative environment.
• Passion for customer excellence: Passionate about delivering and receiving exceptional customer service in every interaction.

Benefits

• Start Date: 9th of Decembver 2025
• Hours: 39 hours per week
• Work Schedule: Monday to Friday between 9:00 am & 6:00 pm
• Salary: €21,446.00 gross per year
• Performance Bonus: possibility to earn up €300 bonus based on KPIs & performance
• Work Model: Hybrid (6 days per month at the office)
• Training: 2 weeks of training from Monday to Friday, from 9:00 am to 6:00 pm
• Office Location: Barcelona (La Sagrera)

Additional Perks

• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Consumer Services

Greater Barcelona Metropolitan Area 22 hours ago