People Operations Shared Service Specialist

Radisson Hotel Group; Madrid; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Radisson Hotel Group in Madrid seeks a People Operations Shared Service Specialist to support HR activities across France. You will handle recruitment, onboarding, payroll queries, and employee lifecycle tasks using Workday and SmartRecruiters, delivering proactive, service-oriented support to People Managers.

Ideal candidates bring HR/People Operations experience, hospitality industry awareness, and strong communication skills, with meticulous attention to detail and the ability to manage

Formación

• Previous experience in Human Resources or People Operations.
• Hospitality or service industry experience is desirable.
• Solid understanding of HR and payroll processes and policies.
• Experience with Workday or SmartRecruiters or similar HRIS/ATS.
• Proficient in Microsoft Office applications.
• Strong communication and customer service skills with a proactive approach.
• Excellent attention to detail and confidentiality.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• A collaborative approach, able to work independently or as part of a team.
• Strong problem-solving skills with escalation awareness.

Responsabilidades

• Provide first-level People Operations support to Department Heads via a ticketing system.
• Respond to queries related to HR and payroll policies, procedures and programmes.
• Manage recruitment using SmartRecruiters and Workday; help improve candidate experience.
• Initiate and validate position and employee changes in Workday.
• Provide general HR and payroll administration support.
• Coordinate onboarding and new-hire communications; ensure compliant benefits setup.
• Support performance management processes with relevant stakeholders.
• Maintain accurate HR records and ensure compliance with RHG standards.

Conocimientos

HR & People Ops experience

Hospitality industry experience

HR policies & payroll understanding

HRIS/ATS familiarity (Workday/SmartRec

MS Office proficiency

Strong communication & customer focus

Attention to detail & confidentiality

Multitasking & deadline-driven

Collaborative team player

Problem-solving & escalation awareness

Educación

Herramientas

Workday

SmartRecruiters

MS Office

Descripción del empleo

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are currently seeking a People Operations Shared Service Specialist to join our dynamic team in Madrid, supporting our People Operations activities across France.

We are looking for someone with the right mindset above all, someone who is service-oriented, solutions-focused and proactive, with a genuine desire to anticipate the needs of People Managers and deliver a positive experience throughout the employee lifecycle.

In this role, you will provide first-level People Operations support and guidance to Department Heads, responding to queries relating to HR and payroll policies, procedures and programmes. Queries will be managed through a ticketing system according to priority, with complex or sensitive matters escalated to the People Operations Business Partner for France, where appropriate.

You will provide comprehensive administrative support across the employee lifecycle, from recruitment and pre-employment through to onboarding, employee changes and post-hire administration. This will include, but is not limited to:

• Posting and closing vacancies through SmartRecruiters and Workday.
• Initiating and validating position and employee changes in Workday.
• Supporting the recruitment process and gathering feedback to help continuously improve the candidate and hiring manager experience.
• Managing a range of HR administration through Workday, the ATS and other People & Culture systems and tools.
• Providing general HR and payroll administration support.

Onboarding & Employee Experience

You will work closely with Department Heads to ensure a smooth, engaging and positive onboarding experience for new colleagues.

This will include:

• Preparing and sending onboarding documentation.
• Reviewing and validating required forms to ensure compliance and appropriate benefits setup.
• Configuring onboarding workflows and ensuring relevant information and access are in place within Workday.
• Supporting new hire communications and announcements.
• Gathering feedback and identifying opportunities to continuously improve the onboarding experience.

Performance Management

Support the administration and coordination of the performance management process, working closely with the People Operations Business Partner for France and the HRIS team.

HR Administration & Compliance

Maintain accurate and up-to-date employee records and HR documentation, ensuring compliance with legal requirements, RHG standards, processes and appropriate authorisation protocols.

Provide additional support across benefits administration, leave management and other People Operations activities as required.

Collaboration & Continuous Improvement

Work closely with the People Operations Business Partner and the wider People Operations Shared Services team to deliver an efficient, consistent and high-quality service.

You will also contribute to continuous improvement initiatives, identifying opportunities to simplify processes, improve the employee and manager experience and enhance the way People Operations services are delivered.

• Previous experience in Human Resources, People Operations, personnel administration, training and development, or a similar role.
• Experience within the hospitality or wider service industry is highly desirable.
• Good understanding of HR and payroll processes, policies and best practices.
• Experience using Workday, SmartRecruiters or similar HRIS/ATS platforms would be an advantage.
• Good working knowledge of Microsoft Office applications.
• Strong communication and customer service skills, with a proactive and solutions-focused approach.
• Excellent attention to detail, organisation and confidentiality.
• Ability to manage multiple priorities, work to deadlines and adapt to a fast-paced and changing environment without compromising quality.
• A collaborative approach, with the ability to work effectively both independently and as part of a wider team.
• Strong problem-solving skills and the confidence to know when an issue requires escalation.

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development, helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.