Content Operations Specialist

Radisson-Hotel-Group; Móstoles; Presencial; EUR 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 53% off stays

Friends & Family 30% off

Exclusive discounts on Breakfast, Food

Descripción de la vacante

Radisson Hotel Group is seeking a Digital Content Specialist to ensure fresh, high-quality content on RadissonHotels.com and the Radisson Hotels app. Based in Madrid, you will work within the Digital Experience Center of Excellence to support content needs and drive bookings.

You will manage CMS/DAM workflows, coordinate translations, and collaborate with technical staff to resolve issues, while upholding brand guidelines and content quality.

Formación

• Experience with multilingual web content management systems.
• Basic working knowledge of HTML.
• Ability to manage multiple content projects and launches.
• Experience with translation workflows and CMS/DAM.

Responsabilidades

• Operate the Content Management System (CMS) to publish content on the website and app.
• Manage requests from intake, receiving copy and images, loading into CMS, and publishing to the site.
• Send content for translation through CMS.
• Ensure workflow remains nimble and updates are handled as quickly and efficiently as possible.
• Review reported feedback and provide/implement the fix or workaround.
• Identify CMS/content related bugs and submit tickets in the reporting tool (Jira).
• Monitor web issues submitted to our Support inbox and route to the appropriate party.

Conocimientos

Multi-tasking

Attention to detail

Organizational skills

Communicating with technical staff

English proficiency

Herramientas

Workfront

Jira

CMS

Descripción del empleo

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Radisson is currently looking for a Digital Content Specialist who will be responsible for on-time delivery of digital content on its multi-lingual global e-commerce RadissonHotels.com and Radisson Hotels app to join its new Digital Experience Center of Excellence in Madrid. This is an exciting opportunity to be part of a multinational team made of digital experts that aims at transforming the way Radisson engages with guests digitally to make their travel experience special, Every Moment Matters.

The right person for this role:

• Is Digital savvy and passionate about digital and websites
• Has a strong attention to details and seeks quality
• Sets a high bar for themself
• Likes to solve problems and thinks creatively
• Is adaptable/resilient and knows how to handle the unexpected
• Is intellectually curious and creative
• Is organized and able to navigate competing priorities
• Can evaluate, suggest and adapt content to make it perfect for the website and app.

Mission

TheDigital Content Specialistat Radisson Hotel Group has the role to ensure that RadissonHotels.com and Radisson Hotels app display fresh and high-quality content (both text and visual elements) to help the user making a booking decision. Specifically, the purpose of this role is to:

• Work with content tools (CMS, DAM and Translation flows) to keep the digital channels up-to-date and appealing to customers.
• Support the hotel content needs to drive business to the properties or add new properties to the website and app.
• Ensure compliance to brand guidelines and superior content quality to the website and app.

Team and Stakeholders

TheDigital Content Specialistwill be part of theDigital Experience Center of Excellence Team in Madrid, with the aim of handling hotel requests.

Responsibilities

TheDigital Content Specialisthas the responsibility to:

• Operate the Content Management System (CMS) to publish content on the website and app.
• Manage requests from intake, receiving copy and images, loading into CMS, and publishing to the site.
• Send content for translation through CMS.
• Ensure workflow remains nimble and updates are handled as quickly and efficiently as possible.
• Review reported feedback and provide/implement the fix or workaround.
• Identify CMS/content related bugs and submit tickets in the reporting tool (Jira).
• Monitor web issues submitted to our Support inbox and route to the appropriate party.

Qualifications

TheDigital Content Specialistmust possess the following requirements and skills:

• A high level of English is preferred.
• Balance multiple projects, assignments, and launches simultaneously within a fast-paced, ever-changing work environment.
• Ability to adapt to rapidly changing, time-constrained launch schedules.
• Experience using a multi-lingual web content management system
• Familiar with ticketing systems and SLA Compliance (Workfront knowledge is a plus)
• Basic working knowledge of HTML.
• High degree of ownership and accountability.
• Highly detail-oriented, organized, and patient.
• Ability to work with technical staff to communicate issues.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.