Partner Operations Lead AFRICA

Glovo; Vilanova y Geltrú; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Glovo Group in Spain seeks a Partner Operations leader to optimize partner performance across Africa. You will own KPIs from preparation time to vendor issues, identify root causes, and coordinate with General Managers, Heads of Operations and Commercial teams to fix priorities.

Over 12-18 months, you will build a scalable partner operations standard, develop scorecards, dashboards, and self-serve tools, and travel regularly to markets to partner with local teams and partners.

Responsabilités

• Own partner performance KPIs across Africa: Preparation Time, WTP and aWTP, Vendor Fail Rate, partner availability and Order Ready usage, with targets and action plans per market.
• Analyse partner data in depth, by partner, city and cohort, to find root causes and size the impact on delivery time and customer experience.
• Lead partner operations discussions with General Managers, Heads of Operations and Heads of Commercial, and align them on priorities and actions.
• Partner with global and regional Commercial and Partner Operations teams to bring Africa's needs into global priorities, and roll out global initiatives locally.
• Build partner scorecards, penalisation and prioritisation frameworks, and dashboards that local teams use on their own.
• Explore new levers through experiments: launch, monitor and assess them, and roll out what works across markets.
• Set targets, track performance, find the needle movers and launch projects with local teams and Commercial, from pilot to rollout and monitoring.
• Build self serve tools and automated reporting that keep partner performance visible and proactive.
• Travel regularly to our markets to work with local teams, Account Managers and partners on the ground.

Description du poste

YOUR MISSION

Your mission is to make partners across Glovo's six African markets operate at their best, for customers, couriers and the partners themselves. You will own partner side performance, from preparation time to vendor fails, find the real cause behind every problem, and lead the conversation with General Managers, Heads of Operations and Commercial teams to fix it. Over the next 12 to 18 months, you will build one partner operations standard that works across very different markets.

THE JOURNEY

• Own partner performance KPIs across Africa: Preparation Time, WTP and aWTP, Vendor Fail Rate, partner availability and Order Ready usage, with targets and action plans per market.

• Analyse partner data in depth, by partner, city and cohort, to find root causes and size the impact on delivery time and customer experience.

• Lead partner operations discussions with General Managers, Heads of Operations and Heads of Commercial, and align them on priorities and actions.

• Partner with global and regional Commercial and Partner Operations teams to bring Africa's needs into global priorities, and roll out global initiatives locally.

• Build partner scorecards, penalisation and prioritisation frameworks, and dashboards that local teams use on their own.

• Explore new levers through experiments: launch, monitor and assess them, and roll out what works across markets.

• Set targets, track performance, find the needle movers and launch projects with local teams and Commercial, from pilot to rollout and monitoring.

• Build self serve tools and automated reporting that keep partner performance visible and proactive.

• Travel regularly to our markets to work with local teams, Account Managers and partners on the ground.