Account Manager - Madrid (They/She/He)

Delivery Hero; España; Híbrido; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity plan

Health insurance

Glovo credit

Transport discounts

Food discounts

Kindergarten discounts

Gym membership

Extra time off

Remote work 2 days/week

Work from anywhere 3 weeks/year

Parental leave

Nursery on site

Wellbeing benefits

Descripción de la vacante

Glovo, part of the Delivery Hero Group, is seeking an Account Manager to join our Regions team in Spain. You will be the go-to person for top-tier restaurant partners, driving growth and managing city-level strategy for Growth, Promotions, Advertising and Operations.

You will build close relationships, guide partners through growth, and act with a doer attitude to deliver results. Fluency in Spanish and English and a track record in fast-paced environments are valued.

Formación

• At least 2 years of experience in high-performance environments such as startups, investment banking, top consulting firms or tech companies.
• Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
• Computer literate; good knowledge of Google Docs, MS Office and Excel.
• Native Spanish and English skills.
• Strong commercial skills and customer obsession; able to persuade and sell value to customers/partners.
• Good communication and interpersonal skills.
• Project management; able to solve complex multi-disciplinary challenges with critical thinking.
• Data-driven mentality; decisions based on data and sound business judgment.

Responsabilidades

• Establish excellent relationships with Glovo’s partners through proactive communication and regular meetings.
• Evaluate portfolio performance and build KPI reports; take actions to hit OKRs.
• Plan and execute growth initiatives through promotions, marketing activations and menu optimization.
• Enhance Glovo visibility through partner marketing actions and merchandising.
• Negotiate commissions and drive revenue growth while optimizing asset use.
• Identify churn risks and implement action plans for inactive partners.
• Improve partner operations to ensure top service for customers.

Conocimientos

Commercial skills

Communication

Interpersonal skills

Project management

Data-driven

Persuasion

Educación

Bachelor of Business Administration

Marketing

Industrial Engineering

Public Relations

Herramientas

Google Docs

MS Office

Excel

Descripción del empleo

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience - fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Ref ID:JR0075430

YOUR MISSION

We’re looking for a doer, relationship‑builder, and growth‑driver to join our Regions team. As an Account Manager, you’ll be the go‑to person for our top‑tier restaurant partners, making sure they thrive and win with us.

Also, responsibility and ownership of several cities in your Area, define and pursue long‑term strategy for the cities in terms of Growth, Promotions, Advertising and Operations.

Establish and maintain a very close relationship with Top Partners in the city, guide them through the growth journey, be informed, get involved and make things happen with a doer attitude!

THE JOURNEY

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling)
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
• Improve Glovo’s revenue through commission renegotiation and selling assets.
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.

WHAT YOU WILL BRING TO THE RIDE

• At least 2 years of experience in high-performance and fast-paced environments (startup, investment banking, top consulting firms or top tech companies).
• Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
• Computer literate; good knowledge of Google Docs and MS Office and Excel.
• Native Spanish and English skills.
• Strong Commercial skills and customer obsession: you're persuasive in the most pleasant possible way and have no trouble selling anything that brings value to customers/partners and the Glovo platform.
• Good communication and interpersonal skills
• Project management: You find smart and elegant solutions to complex and multi-disciplinary challenges with a great critical-thinking.
• A data-driven mentality, taking decisions based on data and using good business judgment when necessary.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top‑notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.