OTC Officer (Hybrid, Mallorca)

HBX Group; Palma; Presencial; EUR 36.000 - 60.000; Jornada completa

Descripción de la vacante

HBX Group, the world’s leading technological partner for travel, is seeking a Collections Front Officer, Strategic Accounts to manage collections for a portfolio of strategic customers across Europe and optimize cash flow.

You will drive timely cash collection, reduce overdue balances, monitor payment performance, and collaborate with Sales, Finance and Customer Service to ensure compliant credit practices.

Formación

• 1–3 years in Collections or AR/O2C roles.
• Experience with key or multinational accounts.
• Degree in Finance/Business/Operations or equivalent.
• Strong knowledge of AR, Collections and O2C processes.

Responsabilidades

• Manage collections for strategic accounts.
• Drive timely cash collection and reduce overdue balances.
• Monitor payment performance and mitigate risks.
• Collaborate with Sales, Finance, Credit Risk, and Customer Service.
• Support month-end and quarter-end cash targets.
• Contribute to process improvements in Order-to-Cash.

Conocimientos

Analytical skills

Communication & negotiation

Stakeholder management

Multitasking / prioritization

AR/O2C knowledge

Educación

Bachelor's degree in Finance/Business/Operations

Herramientas

Advanced Excel

SAP BRIM

SAP ERP

Oracle

Microsoft Dynamics

Descripción del empleo

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy

Job Summary

The Collections Front Officer, Strategic Accounts is responsible for managing collections activities for a portfolio of strategic customers across Europe. The role focuses on maximizing cash collection, reducing overdue debt, managing payment risk, and supporting working capital objectives while maintaining strong customer relationships and ensuring compliance with credit policies.

Key Responsibilities

• Manage collections for a portfolio of strategic customer accounts.
• Drive timely cash collection and reduce overdue balances.
• Monitor payment performance and escape collection risks as required.
• Build strong relationships with customers and internal stakeholders.
• Resolve payment issues and disputes in partnership with Sales, Finance, Credit Risk, and Customer Service teams.
• Ensure compliance with credit policies, settlement agreements, and internal controls.
• Analyse aging reports and collection performance to support decision-making.
• Support month-end and quarter-end cash targets.
• Contribute to process improvements, automation adoption, and continuous improvement initiatives within the Order-to-Cash function.

Essential Criteria

• 1-3 years' experience in Collections, Accounts Receivable, Credit Management, or Order-to-Cash operations.
• Experience managing key, strategic, or multinational customer accounts.
• Shared Services or global business environment experience preferred.
• Strong knowledge of Accounts Receivable, Collections, and Order-to-Cash processes.
• Understanding of credit management and collection best practices.
• Advanced Excel skills and experience with ERP systems (SAP, BRIM, Oracle, or Microsoft Dynamics).
• Strong analytical and problem-solving skills.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to manage multiple priorities and work independently.
• Degree in Finance, Business, Operations, or a related field, or equivalent professional experience.
• Exposure to SAP BRIM, finance operations reporting, or shared services environments is desirable.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference