Order Management Specialist

Stark Future SL; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits package

Subsidised lunch in our in-house restaurant

Free access to our in-house gym

30 days of paid vacation

Descripción de la vacante

Stark Future SL in Barcelona is seeking a candidate to own the operational execution of the sales-order lifecycle. The role involves ensuring accurate processing of sales orders, tracking performance, and coordinating with internal teams to meet customer commitments.

The ideal candidate will possess strong systems aptitude and prioritization skills, with responsibilities that include managing order discrepancies and maintaining accurate order data. The company offers competitive benefits, including a subsidised lunch and access to an in-house gym.

Formación

• Strong systems aptitude with Business Central, ERP, and order management systems.
• High attention to detail and data accuracy.
• Strong prioritization skills in a fast-paced environment.

Responsabilidades

• Process and validate incoming sales orders.
• Track orders through fulfillment; proactively identify delays.
• Own order management queue and handle order-related requests.

Conocimientos

Strong systems aptitude with Business Central

High attention to detail

Strong prioritization skills

Excellent organizational skills

Strong written and verbal communication

Problem-solving mindset

Ability to work collaboratively

Customer-focused attitude

Educación

Bachelor’s or Master’s degree in Business

Herramientas

Business Central

CRM systems

ERP systems

Descripción del empleo

About Stark

Stark builds the world’s most powerful electric motorcycles. From the VARG MX to the road‑legal VARG EX & SM, our bikes have won world championships and are engineered to outperform any combustion engine.

We’re based in Sant Boi, Barcelona, growing fast (77% year‑on‑year). Our mission is to lead the way toward a sustainable motorcycle industry, reducing plastic and CO₂ pollution by building sustainable products that are superior in performance, emotion and design.

The Role

Own the operational execution of the sales‑order lifecycle across all company systems, ensuring every order is correctly entered, modified, fulfilled and closed. Maintain end‑to‑end visibility of the global order portfolio, proactively identify risks, remove blockers and coordinate cross‑functional actions to ensure customer commitments are met, and serve as the single fast response point for order‑status questions from sales, dealers and customers.

What You’ll Do

Order processing & fulfillment

• Process and validate incoming sales orders (B2C and dealer) in Business Central / e‑commerce.
• Track orders through to fulfilment; proactively flag stuck or blocked orders and chase them to resolution.
• Monitor order aging, fulfilment performance and operational SLAs, proactively identifying delays before they impact customers.
• Coordinate with internal stakeholders on order processing, shipment, and fulfilment.
• Execute order modifications, line changes and cancellations following defined rules.
• Assign VINs in line with sales requests while ensuring compliance with internal processes.
• Provide operational support to the Service team for VIN reassignments.
• Maintain accurate order status and data consistency across all systems.
• Maintain complete operational visibility of all customer orders and understand the reason behind every status.
• Own order modifications within defined authority, ensuring changes are compliant with business rules and considering impact on other stakeholders.
• Ensure orders progress through correct statuses in line with SLAs and business requirements.
• Maintain accuracy of key order data such as pricing, shipping, payment, allocation and other operational attributes.
• Proactively identify and resolve order discrepancies between systems.

Support & Queue Management

• Own the order management queue: triage incoming requests, resolve what is in scope, route the rest to the right owner.
• Handle order‑related Zendesk tickets and keep the case record clean.
• Serve as the single fast response point for order‑status questions from sales reps, dealers and customers.

Escalation & Business Development

• Escalate operational issues whenever agreed SLAs or customer commitments are at risk, coordinating the appropriate stakeholders until resolution.
• Identify recurring process inefficiencies and drive improvement initiatives by working with process owners to simplify, automate, and strengthen the order management workflow.

What you will bring to Stark

Required

• Strong systems aptitude with Business Central, ERP, and order management systems.
• High attention to detail and data accuracy.
• Strong prioritization skills, managing multiple orders and competing priorities in a fast‑paced environment.
• Excellent organizational and coordination skills.
• Strong written and verbal communication skills, collaborating effectively across teams and partners.
• Fluent English (written and spoken).
• Problem‑solving and troubleshooting mindset.
• Process discipline and ability to follow structured workflows accurately.
• Ability to work collaboratively in cross‑functional teams.
• Structured, proactive and solution‑oriented approach.
• Positive, customer‑focused and service‑oriented attitude.

Preferred

• Bachelor’s or Master’s degree in Business, Supply Chain, Operations, Engineering or a related field.
• Experience with Business Central (Navision or Microsoft Dynamics), CRM, ERP or order management platforms.
• Experience in e‑commerce, automotive, motorcycle or electric mobility industries.
• Familiarity with dealer networks, warranty operations or accounts coordination.
• Additional languages are an advantage.

Why work with us

• The chance to work on a product people are genuinely passionate about.
• A fast‑growing company with real momentum.
• A creative, international team based in Barcelona.
• Competitive salary and benefits package.
• Direct access to riders, race teams, and the product—this is not a remote‑from‑the‑product role.
• Subsidised lunch in our in‑house restaurant.
• Free access to our in‑house gym (including weekends!).
• 30 days of paid vacation.

Accessibility

We are committed to creating an inclusive environment where everyone, regardless of gender identity, sexual orientation, race, religion, age, neurodiversity or disability, feels a true sense of belonging. If you require any reasonable adjustments during the application or interview process (such as assistive technology, extra time or a specific format), please let us know at [e-mail].

We encourage applications from under‑represented groups and are excited to see how your unique perspective can help us grow.