Technical Support Specialist - German Speaker

Stark Future SL; Barcelona; Presencial; EUR 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Subsidized lunch

In-house gym

30 days paid vacation

Direct access to riders

Descripción de la vacante

Stark Future SL is seeking a Customer Support Specialist based in Barcelona to be the voice for riders and dealer partners worldwide.

You will handle complex technical issues across mechanical, electrical and software domains, bridging engineering brilliance with real-world use. Fluency in English and German is required, with Spanish or Italian a plus.

Formación

• Experience in technical support, motorcycle mechanics, or automotive diagnostics.
• Strong understanding of mechanics, electrical systems, and diagnostic tools.
• Ability to communicate clearly and calmly to turn frustration into confidence.
• Fluent English (mandatory) and German; Spanish or Italian a plus.

Responsabilidades

• Be the first line of defense for customers and dealers, solving mechanical, electrical, and software issues.
• Diagnose problems remotely and guide users through solutions step by step.
• Translate complex engineering concepts into simple, actionable instructions.
• Keep global dealer network updated with the latest bulletins and insights.
• Collaborate with engineering, service and quality teams to feed field learnings.
• Document and analyze issues to improve future responses.
• Focus on the German market as the reference native speaker.

Conocimientos

Technical support

Motorcycle mechanics

Automotive diagnostics

Fluent English

German language

Descripción del empleo

About Stark

Stark builds the world’s most powerful electric motorcycles. From the VARG MX to the road-legal VARG EX & SM, our bikes have won world championships and are engineered to outperform anything with a combustion engine.

We’re based in Sant Boi, Barcelona, growing fast (77% year-on-year), and building a team that will take us even further. If you want to work on a product that people are genuinely obsessed with, this is it.

Stark will become the global market leader in premium motorcycles. Building premium motorcycles requires innovation and we need your help to make us succeed.

Our mission is to lead the way towards a sustainable motorcycle industry, by reducing plastic and CO₂ pollution.

This will be achieved by building sustainable products that are superior to traditional technology in terms of Performance, Emotion and Design.

The Role

We are looking for a Customer Support Specialist who isn’t satisfied with “good enough.” You’ll be the voice, the problem-solver, and the guide for our riders and dealer partners around the world.

This isn’t a job for someone who wants routine. It’s for someone who thrives on solving complex technical challenges, loves speaking directly with customers, and wants to play a direct role in shaping how people experience the motorcycle of the future. When riders push our bikes to the limit, you’ll be there to make sure the experience is flawless. When dealers face a challenge, you’ll provide them with knowledge, tools, and confidence.

You’ll bridge the gap between engineering brilliance and real-world use.

What You’ll Do

• Be the first line of defense for our customers and dealers, solving mechanical,
• electrical, and software issues.
• Diagnose problems remotely, often in real-time, guiding users through solutions step by step.
• Turn complex engineering into simple, actionable instructions.
• Keep our global dealer network sharp with the latest updates, bulletins, and insights.
• Collaborate with engineering, service, and quality teams, feeding back what you learn in the field so the bikes keep getting better.
• Document, analyze, and improve, so the next problem is solved even faster.
• Focus on the German market as the reference native speaker.
• Establishing relationships with dealers and helping customers in their own language is key to customer satisfaction.

What you will bring to Stark

• Experience in technical support, motorcycle mechanics, or automotive diagnostics.
• A strong understanding of mechanics, electrical systems, and diagnostic tools.
• The ability to turn frustration into confidence by communicating clearly and calmly.
• Fluent English (mandatory) and German. Extra points if you also speak Spanish, Italian.
• Bonus if you’ve already worked with EVs, motorcycles, or high-performance vehicles.

Why work with us?

• The chance to work on a product people are genuinely passionate about
• A fast-growing company with real momentum
• A creative, international team based in Barcelona
• Competitive salary and benefits package
• Direct access to riders, race teams, and the product — this is not a remote-from-the-product role
• Subsidized lunch in our in house restaurant
• Free access to our in-house gym (including weekends!)
• 30 days of paid vacation

At Stark, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community.

We are committed to creating an inclusive environment where everyone, regardless of gender identity, sexual orientation, race, religion, age, neurodiversity, or disability, feels a true sense of belonging. We believe that diverse teams make better decisions and that a culture of equity is a prerequisite for innovation.

Accessibility:

If you require any reasonable adjustments during the application or interview process (such as assistive technology, extra time, or a specific format), please let us know at [e-mail]. We are here to support you.

We encourage applications from underrepresented groups and are excited to see how your unique perspective can help us grow.

Stark Future is on a mission to revolutionize the motorcycle industry by leading the shift toward sustainability, drastically reducing CO₂ and plastic pollution.

Through cutting-edge design and unmatched performance, we delivers emotionally powerful, timelessly beautiful premium electric motorcycles that surpass traditional technology.

Guided by a philosophy of innovation, quality, and user-focused simplicity, Stark combines bold ambition with a relentless pursuit of excellence. Our brand’s iconic gold logo symbolizes its full-circle approach to sustainability and its uncompromising drive to be number one.