Client Support Specialist, Evening Shift

Jobtailor; Barcelona; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a Client Support Specialist for the LATAM market, based in Barcelona or remote. You will work 14:00–22:00 and assist clients via email, phone and chat, providing product information and troubleshooting.

The role requires fluent Spanish and English, strong organizational skills, and experience with Intercom, Zendesk or HubSpot; you will support installation planning, data analysis, and cover for colleagues when needed, while upholding confidentiality and representing the

Formación

• More than 2 years of client support experience.
• Experience using ticketing tools such as Intercom, Zendesk, or HubSpot.
• IoT experience valued.
• Great organizational skills.
• Responsibility with assigned tasks.
• Effective communication with the Direct Manager or other departments.
• Willingness and ability to help people.
• Ability to react quickly and concentrate in stressful situations.
• Organized and proactive attitude.
• Ability to follow instructions and independently identify the next task.
• Proficient Spanish and English language skills.
• Other language skills valued.
• Ability to work 14:00–22:00 hours.
• Ability to provide two references from previous workplaces for the background check.

Responsabilidades

• Work regular days as a Client Support Specialist for the LATAM market during 14:00–22:00 hours.
• Communicate remotely with clients via email, phone, and chat.
• Provide clients with information about Mapon products.
• Proactively resolve problems and troubleshoot solutions and devices.
• Plan installation trips for technical specialists to clients and support technician work.
• Collect and analyze data.
• Cover colleagues’ duties during holidays, business trips, studies, or sick leave.
• Assist the Global Support team with incoming tasks.
• Follow organizational policies and regulations.
• Comply with confidentiality commitments.
• Act as a brand ambassador and reflect company values.

Conocimientos

Client support

Communication

Data analysis

Organization

Proactivity

Willingness to help

Stress management

Instruction following

Herramientas

Intercom

Zendesk

HubSpot

Descripción del empleo

• Work regular days as a Client Support Specialist for the LATAM market during 14:00–22:00 hours
• Communicate remotely with clients via email, phone, and chat
• Provide clients with information about Mapon products
• Proactively resolve problems and troubleshoot solutions and devices
• Plan installation trips for technical specialists to clients and support technician work
• Collect and analyze data
• Cover colleagues’ duties during holidays, business trips, studies, or sick leave
• Assist the Global Support team with incoming tasks
• Follow organizational policies and regulations
• Comply with confidentiality commitments
• Act as a brand ambassador and reflect company values

Requirements

• More than 2 years of previous client support experience
• Experience using ticketing tools such as Intercom, Zendesk, or HubSpot
• Previous IoT experience valued
• Great organizational skills
• Responsibility with assigned tasks
• Effective communication skills for providing key information to the Direct Manager or other departments
• Willingness and ability to help people
• Ability to react quickly and concentrate in stressful situations
• Organized and proactive attitude
• Ability to follow instructions and independently identify the next task
• Proficient Spanish and English language skills
• Other language skills valued
• Ability to work 14:00–22:00 hours
• Ability to provide two references from previous workplaces for the background check

Core Competencies

Demonstrates strong client support capabilities with over 2 years of experience, effective communication skills in both Spanish and English, and proficiency in using ticketing tools. Exhibits a proactive attitude and organizational skills to manage tasks and support technical teams efficiently.

Highest-signal resume keywords

• Client Support Experience
• Ticketing Tools Proficiency
• Proficient Spanish and English Skills
• Organizational Skills
• IoT Experience

ATS Optimization Keywords

Hard Skills

• Client Support
• Data Analysis
• Problem Resolution
• Troubleshooting
• Installation Planning

Soft Skills

• Effective Communication
• Organized Attitude
• Responsibility
• Willingness to Help
• Ability to Concentrate Under Stress

Industry Keywords

• LATAM Market
• Confidentiality Commitments
• Brand Ambassador

Tools & Technologies

• Intercom
• Zendesk
• HubSpot