Customer Service Representative

Jobtailor; Alcira; Presencial; EUR 25.000 - 38.000; Jornada completa

Descripción de la vacante

Jobtailor in Spain is seeking an experienced Order Management professional to oversee end-to-end processes from order placement to delivery, using SAP and Salesforce. The role collaborates with Sales, Finance, and Operations to meet customer expectations and optimize inventory.

You will manage customer requests, expedite rush shipments, and coordinate returns and credit notes, while maintaining accuracy in data entry and Excel reporting; fluent English and Spanish are required.

Formación

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Experience of SAP and Salesforce.com preferred.
• Strong Excel skills appreciated.

Responsabilidades

• Manage end-to-end order management from placement to delivery.
• Coordinate with Sales and other functions to meet customer needs.
• Lead performance reviews with customers and related functions.
• Handle customer requests and communicate forecasts.
• Monitor finished goods levels and aged inventory.
• Acknowledge and log customer complaints and ensure prompt feedback.
• Coordinate expediting rush shipments and returns/credit notes.
• Support disputed invoices with Finance and credit collection.

Conocimientos

Order management

CRM

Excel skills

Fluent English

Fluent Spanish

Herramientas

SAP

Salesforce.com

Descripción del empleo

Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
Initiate return of goods where applicable
Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery
Initiate the request for credit and debit notes in collaboration with the finance function
Support the disputed invoices process in collaboration with finance and credit collection

Requirements

• Experience in a similar position, preferably in a packaging or manufacturing environment
• Experience of SAP and Salesforce.com preferred
• Strong Excel skills appreciated
• Fluent in English & Spanish

Core Competencies

Demonstrates expertise in end-to-end order management, customer relationship management, and effective communication with stakeholders. Proficient in managing customer expectations, resolving complaints, and collaborating with finance and operational teams.

Highest-signal resume keywords

• Order Management
• Customer Relationship Management
• SAP Experience
• Salesforce.com Experience
• Fluent in English & Spanish

ATS Optimization Keywords

Hard Skills

• Order Fulfilment
• Inventory Management
• Excel Proficiency
• Data Entry
• Performance Review Preparation

Soft Skills

• Customer Service
• Problem Solving
• Communication

Industry Keywords

• Packaging
• Manufacturing
• Customer Complaints
• Credit Notes
• Debit Notes

Tools & Technologies

• SAP
• Salesforce.com