Ops Lead

TSMG Holding; Madrid; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Long-term opportunity

Exposure to modern vehicle tech

Team leadership across locations

Professional development

Job summary

TSMG Holding seeks an experienced Operations Manager to oversee end-to-end fleet maintenance across multiple sites in Madrid. You will lead technical teams, drive continuous improvement, and ensure high service quality in a fast-paced environment.

The role requires 8+ years in fleet/automotive operations, strong KPI governance, and leadership across locations. Fluency in English and German is mandatory, with Spanish a plus.

Qualifications

• 8+ years of experience in fleet operations, automotive service management, or a related field.
• Proven experience managing multi-site operations or large-scale teams.
• Strong understanding of service delivery, KPIs, and operational performance management.
• Experience in 24/7 or high-availability operational environments.
• Demonstrated leadership skills with the ability to manage, motivate, and develop teams.
• Strong stakeholder management and communication skills.
• Financial awareness with experience in budgeting and cost control.
• Experience with electric vehicles or advanced automotive technologies is a strong advantage.
• Fluent English required; German mandatory; Spanish is a plus.

Responsibilities

• Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use
• Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded
• Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime
• Recruit, onboard, train, and manage technicians and operational staff across locations
• Provide leadership, coaching, and performance management to ensure high team productivity and engagement
• Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment
• Oversee scheduling and resource allocation to support 24/7 operations where required
• Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations
• Manage operational budgets, control costs, and support financial planning activities
• Support expansion into new locations by establishing processes, teams, and operational readiness

Skills

Leadership

Team management

Stakeholder management

Operations management

Strategic planning

Performance management

Job description

Role Summary

The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.

Key Responsibilities

• Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use
• Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded
• Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime
• Recruit, onboard, train, and manage technicians and operational staff across locations
• Provide leadership, coaching, and performance management to ensure high team productivity and engagement
• Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment
• Oversee scheduling and resource allocation to support 24/7 operations where required
• Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations
• Manage operational budgets, control costs, and support financial planning activities
• Support expansion into new locations by establishing processes, teams, and operational readiness

Requirements

• 8+ years of experience in fleet operations, automotive service management, or a related field
• Proven experience managing multi-site operations or large-scale teams
• Strong understanding of service delivery, KPIs, and operational performance management
• Experience in 24/7 or high-availability operational environments
• Demonstrated leadership skills with the ability to manage, motivate, and develop teams
• Strong stakeholder management and communication skills
• Financial awareness with experience in budgeting and cost control
• Experience with electric vehicles or advanced automotive technologies is a strong advantage
• Fluent English required; German mandatory; Spanish is a plus

What We Offer

• Long-term, stable opportunity in a growing operational environment
• Exposure to modern vehicle technologies and large-scale operations
• Opportunity to lead and scale teams across multiple locations
• Ongoing training and professional development

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.