Operations Technician

Starr; Madrid; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Training and development

International exposure

Job summary

Starr is seeking a proactive Operations/Administration professional for our Madrid hub to support bookings, data quality, and reporting across EU branches. You will ensure SLA adherence and coordinate with UW Ops, IT, and Local coordinators in a fast-paced environment.

Ideal candidates have 0–2 years in insurance operations, strong Excel and collaboration tools, and fluency in English and German at B2-C1 levels. This full-time role is based in Madrid and offers growth within a global insurer.

Qualifications

• 0–2 years in insurance operations/admin
• High attention to detail and ability to follow SOPs
• English B2/C1 and German B2-C1; good Excel and collaboration tools
• Experience with policy admin or underwriting systems
• Prior shared-service or hub experience

Responsibilities

• Create and validate bookings in policy admin/finance systems.
• Perform data quality checks and obtain missing information.
• Triage submission inboxes and trackers to meet SLA.
• Run standard QA checks and escalate deviations with UW Ops/IT teams.
• Produce standard and ad-hoc reports with UW Ops Team Lead.
• Maintain knowledge of SPARC & Eclipse and related manuals.
• Ensure taxes are processed in the booking system as instructed.
• File and track EU branch documents for workload control.
• Communicate risk and policy queries through appropriate channels.
• Escalate production booking issues affecting month reporting.
• Maintain updated production report files tracking EU offices workload.
• Assist in underwriting process improvements and internal controls.

Skills

Attention to detail

SOP adherence

Excel

German language

English language

Hub/shared services

Adaptability

Tools

Policy admin systems

Underwriting systems

SharePoint

Teams

Eclipse

SPARC

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Roles & Responsibilities

• Create/validate bookings in policy admin/finance systems per Business Instructions received in a timely manner before close periods.
• Perform data quality checks (parties, terms, taxes, coding) and obtain missing info.
• Triage and manage submission inboxes and trackers; ensure SLA adherence.
• Execute standard QA checks and elevate deviations by working with the Local Operations team, UW Operations team Lead , and IT implementations to review and monitor key underwriting controls related to production.
• Produce standard and ad-hoc reports as required in coordination with the UW Ops Team Lead.
• Understand and work on all Operations and Administration systems SPARC & Eclipse understanding system capabilities and existing manuals related to system usage maintaining latest updates in course.
• Ensure taxes are correctly processed internally into the booking system as instructed by local office.
• Store, file and follow up for EU branches on signed QA and report missing ones * if any for booking workload control.
• Ensure all risk and policy queries are communicated through the appropriate channels and responded to in a timely manner in collaboration with Local coordinator and UW Operations team lead.
• Report priority matters recognized when these need to be escalated such as rejections or raising issues related with production booking which affect month reporting.
• Complete, fill and maintain updated production report files in order to track EU offices workload related to bookings.
• Participate, understand and assist in the implementation and improvement of the Underwriting Process of the branch and follow up processes and internal rules and controls as established.

Experience

• 0–2 years in operations/admin (insurance);
• High attention to detail; comfortable following SOPs;
• English B2/C1; working knowledge of Excel and collaboration tools (SharePoint, Teams);
• German B2-C1 ;
• Dynamic, flexible and changing environments adaptability;
• Experience with policy admin or underwriting systems, policy; administration and issuance;
• Prior shared-service or hub experience.

Skills

• Process discipline, ownership, curiosity to learn, service orientation, resilience under SLA pressure, teamwork in a hub model;
• Compliance and controls: Basic understanding of controls, data privacy, and documentation discipline; comfortable working with auditable processes.

Systems & I.T

• MS Office – Excel, Word and Outlook;
• Underwriting systems;
• Proficient computer skills, ability to understand new systems.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.