Operations Technician

Starr Europe Insurance Limited; España; Presencial; EUR 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and development

Inclusive work environment

Descripción de la vacante

Starr Europe Insurance Limited is seeking an Operations/Administration professional to support policy bookings and data quality in a fast-paced environment in Spain. You will work with policy admin and underwriting systems, ensuring accurate data entry, timely processing, and adherence to SLAs.

The role emphasizes teamwork, SOP compliance, and adaptability to changing priorities, with English and German language requirements.

Formación

• 0–2 years of experience in operations/admin (insurance).
• High attention to detail and accuracy with SOPs.
• English level B2/C1; German B2–C1 is a plus.
• Proficient with Excel and collaboration tools like SharePoint/Teams.
• Experience with policy admin or underwriting systems is a plus.

Responsabilidades

• Create/validate bookings in policy admin/finance systems as per instructions.
• Perform data quality checks and obtain missing information.
• Manage submission inboxes and trackers; ensure SLA adherence.
• Conduct QA checks and escalate deviations with operations teams.
• Produce standard/ad-hoc reports in coordination with UW Ops Lead.
• Understand and use SPARC, Eclipse, and related systems for operations.
• Ensure internal taxes are processed into booking systems as instructed.
• File/store documents and follow up on EU branches for QA/reporting.
• Communicate policy queries through appropriate channels with teams.
• Escalate priority issues affecting month-end reporting.
• Maintain production report files tracking EU workload.
• Assist in underwriting process improvements and adherence to controls.

Conocimientos

Attention to detail

SOP adherence

Adaptability

Process discipline

Ownership and initiative

Teamwork

Data privacy basics

MS Office

Herramientas

Excel

SharePoint

Teams

Underwriting systems

Descripción del empleo

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Roles & Responsibilities

• Create/validate bookings in policy admin/finance systems per Business Instructions received in a timely manner before close periods.
• Perform data quality checks (parties, terms, taxes, coding) and obtain missing info.
• Triage and manage submission inboxes and trackers; ensure SLA adherence.
• Execute standard QA checks and elevate deviations by working with the Local Operations team, UW Operations team Lead, and IT implementations to review and monitor key underwriting controls related to production.
• Produce standard and ad-hoc reports as required in coordination with the UW Ops Team Lead.
• Understand and work on all Operations and Administration systems SPARC & Eclipse, understanding system capabilities and existing manuals related to system usage maintaining latest updates in course.
• Ensure taxes are correctly processed internally into the booking system as instructed by local office.
• Store, file and follow up for EU branches on signed QA and report missing ones * if any for booking workload control.
• Ensure all risk and policy queries are communicated through the appropriate channels and responded to in a timely manner in collaboration with Local coordinator and UW Operations team lead.
• Report priority matters recognized when these need to be escalated such as rejections or raising issues related with production booking which affect month reporting.
• Complete, fill and maintain updated production report files in order to track EU offices workload related to bookings.
• Participate, understand and assist in the implementation and improvement of the Underwriting Process of the branch and follow up processes and internal rules and controls as established.

Experience

• 0–2 years in operations/admin (insurance)
• High attention to detail
• comfortable following SOPs
• English B2/C1
• working knowledge of Excel and collaboration tools (SharePoint, Teams)
• German B2-C1
• Dynamic, flexible and changing environments adaptability
• Experience with policy admin or underwriting systems, policy; administration and issuance
• Prior shared-service or hub experience

Skills

• Process discipline, ownership, curiosity to learn, service orientation, resilience under SLA pressure, teamwork in a hub model
• Compliance and controls: Basic understanding of controls, data privacy, and documentation discipline
• comfortable working with auditable processes

Systems & I.T

• MS Office – Excel, Word and Outlook
• Underwriting systems
• Proficient computer skills, ability to understand new systems

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.

We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and one of the fastest-growing insurance companies in the world. Our talented and experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. https://starr.com/About/Careers