Operations support

JD.COM; Madrid; On-site; EUR 52,000 - 76,000; Full time

Job summary

JD Logistics, part of JD.com, is building a technology-driven supply chain with automations and data intelligence. The Madrid team focuses on business system development, cross-department collaboration, and continuous improvement of processes to drive operational excellence.

You will design SOPs, develop data dashboards, and support various departments with resource planning and project delivery, helping JD Logistics scale globally from Spain.

Responsibilities

• Design and improve cross-department collaboration processes and SOPs.
• Build business data monitoring dashboards and establish anomaly alerts.
• Support ad-hoc business needs and coordinate resources.
• Lead full lifecycle management of key projects and optimize resources.
• Identify inefficient links in processes and drive system upgrades.
• Organize internal training and knowledge base.
• Collaborate with finance and supply chain to optimize budget and asset use.
• Establish supplier management and monitor performance.

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Business Support System Development

Design and continuously improve cross-departmental collaboration processes (e.g., requirement alignment, resource allocation, project advancement), develop SOP documents and contingency plans, and resolve key bottlenecks in business operations.

Build business data monitoring dashboards (e.g., fulfillment efficiency, resource utilization), establish anomaly early warning mechanisms, and provide improvement recommendations.

Special Task Support

Support ad-hoc business department needs (e.g., event planning, customer research), coordinate human and technical resources, and ensure tasks are completed in a closed-loop manner.

Lead the full lifecycle management of key projects, monitor implementation risks, and optimize resource allocation strategies to ensure timely achievement of objectives.

Systematic Capability Building

Identify inefficient links in business processes and drive system function upgrades (e.g., automation of approval workflows, development of data interfaces) to reduce manual operation costs.

Organize internal training and knowledge base construction to enhance the team's standardized service capabilities.

Collaborate with departments such as finance and supply chain to analyze the return on resource investment, and optimize budget allocation and asset utilization efficiency.

Establish a supplier management mechanism, evaluate service provider performance, and control partnership risks.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.