Operations Representative - German and English Speaking

The Cigna Group; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Happy You program

Flexible hours

Home working

Descripción de la vacante

The Cigna Group in Madrid seeks an Operational Representative for the Life & Protection Solutions team. You will process incoming claims (travel, temporary working incapacity), be the first point of contact for clients and policyholders, and report data to internal and external parties.

Requirements include a bachelor’s degree, fluency in English and German, and strong numerical and communication skills. Office suite proficiency and a willingness to learn are essential.

Formación

• Bachelor’s degree or higher in finance, insurance, or communication.
• Strong numerical skills and clear communication.
• Fluent in English and German; Dutch or French bonus.
• Experience with non-medical claims is a bonus.
• Eager to learn, adaptable and customer-focused.
• Able to work independently and in a team.
• Good knowledge of Office (Word, Excel, Outlook).

Responsabilidades

• Assessing and processing incoming claims based on policy conditions; act as hub between medical advisors, claimants, HR and clients.
• Manage working-incapacity overviews for insured organizations and maintain professional relationships with clients and third parties.
• Accurately fill data about claims and report to finance, client managers or clients.
• Answer general questions about policy conditions via email and phone in multiple languages.

Conocimientos

Numbers

Communication

English

German

Dutch/French (bonus)

Independent work

Teamwork

Office suite

Educación

Bachelor’s degree or higher (finance/insurance/communication)

Herramientas

Word

Excel

Outlook

Descripción del empleo

About Us

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

About Us

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health. Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change.

Your Job

For this Operational Representative (OR) role, we are looking to expand the Life & Protection Solutions team. Your role will include specialized tasks: process incoming insurance claims (travel, temporary working incapacity), be the first point of contact for the clients, insurance policyholders, and manage reporting data to internal and external parties.

• ORs are supported by the people manager, a technical expert and the fellow team members

Daily Tasks Include

• Assessing and processing incoming claims based on the policy conditions. You are the hub between different parties, such as medical advisors, the claimants, the claimant’s HR department, etc., and ensure the claim is handled completely and correctly.
• Managing the working-incapacity overviews of insured organizations (clients). You cultivate a professional relationship with the clients and third parties. You handle files in a way that best serves the interests of claimants and clients.
• Filling out data about claims accurately and reporting it to the necessary parties, such as the finance department, client managers or a client.
• Answering general questions about policy conditions per email and over the phone in multiple languages.

Skills And Knowledge Needed

• A bachelor’s degree or higher in a related study field (finance, insurance, communication) or equivalent through experience.
• Good with numbers and proficient in communication.
• Fluent in English and German. Additional language skills is a bonus - Dutch or French
• Previous experience with non-medical claims such as life insurance or travel insurance is a bonus.
• Eager to learn and adaptable.
• Customer centric and responsible.
• Results-oriented and analytical.
• Able to work independently and together with others in a team. 1 A good knowledge of the Office package (Word, Excel, Outlook) that we can build on depending on need.

What We Offer

• A diverse job in an international context with impressive clients.
• A welcoming, diligent team and enthused people manager to show you the ropes.
• Cigna’s “Happy You”: health and wellbeing initiatives, flexible work hours, home working opportunities.
• An attractive salary and extra-legal benefits

What We Are Looking For

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.