Operations Manager

Global University Systems (GUS); España; On-site; EUR 60,000 - 90,000; Full time

Job summary

Global University Systems (GUS) is seeking an Operations Manager to optimize enrollment strategies and drive international recruitment efforts. The role collaborates with internal teams and external partners to streamline operations and enhance data reporting across a global network.

The ideal candidate will have proven experience in operations or project management, strong leadership, and expertise in CRM tools such as Excel and Salesforce.

Qualifications

• Proven experience in operations, business development, or project management.
• Strong leadership and cross-functional collaboration skills.
• Ability to manage multiple projects in a fast-paced, global environment.
• Experience in international education, recruitment, or a related industry is a plus.
• Strong analytical skills, with experience in data reporting and performance metrics.
• Proficiency in Excel, Salesforce, and other CRM tools.
• Excellent communication, problem-solving, and relationship management abilities.
• Ability to work effectively with senior leadership and executive teams.

Responsibilities

• Work closely with Business Development Coordinators, Business Developers, and the Director of International Recruitment to streamline operations.
• Oversee project planning, execution, and process improvements to enhance efficiency.
• Support the development and implementation of strategic initiatives for international recruitment.
• Act as the primary liaison between recruitment teams and external partners.
• Manage incoming agent inquiries, ensuring seamless business relationships.
• Support agent and key account development, including handling escalations and problem-solving.
• Track and analyze KPIs, team targets, and performance metrics.
• Provide business-critical insights and strategic recommendations to senior leadership.
• Maintain databases, ensuring accurate data collection and reporting.
• Identify gaps in recruitment, marketing, and partner engagement processes, recommending improvements.
• Support contract compliance policies and ensure adherence to internal procedures.
• Work cross-functionally to enhance operational systems and reporting structures.
• Coordinate strategic enrollment management initiatives across departments and teams.

Skills

Leadership

Cross-functional collaboration

Data analysis

Excel

Salesforce

CRM tools

Communication

Problem solving

Relationship management

Executive interaction

Tools

Excel

Salesforce

CRM tools

Job description

About the company

Global University Systems (GUS) is one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible and industry-relevant qualifications. We deliver a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions, whether on campus in Europe, North America, Asia or even in their own home, they are joining a network of over 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries.

Primary Purpose

The Operations Manager plays a critical role in supporting international business development, institutional enrollment, and student recruitment efforts. This position is responsible for optimizing operations, managing key accounts, and ensuring efficient execution of enrollment strategies. The role involves cross-functional collaboration with internal teams and external partners, ensuring alignment with organizational goals.

Specific Responsibilities

• Work closely with Business Development Coordinators, Business Developers, and the Director of International Recruitment to streamline operations.
• Oversee project planning, execution, and process improvements to enhance efficiency.
• Support the development and implementation of strategic initiatives for international recruitment.
• Act as the primary liaison between recruitment teams and external partners.
• Manage incoming agent inquiries, ensuring seamless business relationships.
• Support agent and key account development, including handling escalations and problem-solving.
• Track and analyze KPIs, team targets, and performance metrics.
• Provide business-critical insights and strategic recommendations to senior leadership.
• Maintain databases, ensuring accurate data collection and reporting.
• Identify gaps in recruitment, marketing, and partner engagement processes, recommending improvements.
• Support contract compliance policies and ensure adherence to internal procedures.
• Work cross-functionally to enhance operational systems and reporting structures.
• Coordinate strategic enrollment management initiatives across departments and teams.

Position Requirements

• Proven experience in operations, business development, or project management.
• Strong leadership and cross-functional collaboration skills.
• Ability to manage multiple projects in a fast-paced, global environment.
• Experience in international education, recruitment, or a related industry is a plus.
• Strong analytical skills, with experience in data reporting and performance metrics.
• Proficiency in Excel, Salesforce, and other CRM tools.
• Excellent communication, problem-solving, and relationship management abilities.
• Ability to work effectively with senior leadership and executive teams.

Other information

Please note this position is only available on our Consultancy agreement.

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.