Family Engagement Manager

XPTeach Ltd.; Villaviciosa de Odón; Presencial; EUR 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Full-time role

International environment

Descripción de la vacante

Globeducate International Schools in Madrid is seeking a proactive Family Engagement Manager to join the Iberia Admissions team, serving as the first touchpoint for prospective families across multiple international schools. You will manage inquiries, guide families through admissions steps, and coordinate school visits.

The role requires excellent communication, CRM proficiency (HubSpot), and the ability to handle high enquiry volumes while collaborating with regional teams.

Formación

• University degree or equivalent in Marketing, Communications, Education, or Business.
• At least 2 years in a customer-facing role such as admissions or customer service.
• Strong telephone and relationship-building experience with prospective families.
• Advanced CRM skills; HubSpot experience is highly desirable.

Responsabilidades

• Serve as the first point of contact for families and qualify inquiries.
• Guide families through early admissions steps and coordinate school visits.
• Manage lead pipelines and ensure timely responses across schools.
• Coordinate smooth handover to each school's Admissions team.

Conocimientos

CRM skills

HubSpot

Catalan

English

Spanish

Customer-facing

Educación

University degree or equivalent

Marketing/Communications/Education/Business

Herramientas

HubSpot

Descripción del empleo

Family Engagement Manager

Globeducate International Schools

Globeducate is one of the world’s leading international K-12 education groups,with a network of schools and educational brands across multiple countries. Our schools are unitedby a shared commitment to educational excellence, innovation, international mindedness, and thedevelopment of students who graduate as global citizens who can shape the world. Colleagues atGlobeducate benefit from working within a collaborative international community that valuescontinuous improvement, professional learning and the sharing of best practice across the group.

Key Responsibilities

We are seeking an experienced and highly organised Family Engagement Manager to join our regional Admissions team in Iberia. This is an exciting opportunity for a proactive professional with strong communication, customer service and relationship-building skills who is passionate about delivering an outstanding experience to prospective families.

As the first point of contact for families interested in our schools, you will manage and qualify incoming enquiries, guide families through the initial stages of the admissions journey, and coordinate school visits. Working across several schools within the region, you will play a key role in ensuring timely responses, effective lead management and a seamless handover to each school's Admissions team.

Candidate Profile

• University degree or equivalent qualification in Marketing, Communications, Education, Business or a related field.
• Minimum of 2 years' experience in a customer-facing environment such as admissions, consultative sales, customer service or a contact centre.
• Strong experience handling telephone enquiries and building positive relationships with prospective customers or families.
• Advanced CRM skills and experience managing pipelines; previous experience using HubSpot is highly desirable.
• Fluent in Catalan, English and Spanish, with excellent verbal and written communication skills in all three languages.
• Galician and/or Portuguese would be an advantage.
• Previous experience within the education sector or an international school environment is highly desirable.
• Excellent organisational skills with the ability to manage a high volume of enquiries across multiple schools while maintaining attention to detail.
• Strong customer and family orientation, combining a warm and professional approach with a results-driven mindset.
• Ability to work collaboratively across different teams, schools and locations.
• Proactive, adaptable and comfortable working in a fast-paced regional environment where priorities may change according to demand.
• Strong attention to data quality and confidence maintaining accurate information across CRM and communication systems.

We Offer

• Permanent and full-time contract.
• A regional role within the Iberia Admissions team, working across a diverse network of international schools.
• A collaborative, international and dynamic working environment.
• Access to a wide range of professional development opportunities within the Globeducate network.

True impact starts when we dare to Be Excellent, Be Supportive, Be a Pioneer,and Be Global. If you share these core values,

Safeguarding Statement:

Globeducate is committed to safeguarding and promoting the welfare of childrenand young people and expects all staff and volunteers to share this commitment. We welcome applicationsfrom all suitably qualified candidates, particularly those from underrepresented groups including ethnicity,gender, transgender status, age, disability, sexual orientation or religion. Successful applicants will besubject to safer recruitment checks, including an enhanced DBS check (with barred list where appropriate),checks with past employers, including overseas police checks, online searches and relevant pre-employmentsafeguarding assessments.