Operations Coordinator

Alan; Cádiz; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading health partner in Spain is seeking an Operations Coordinator. This role focuses on running health service processes, ensuring efficient operations, and identifying risks. Ideal candidates are experienced in operational roles within fast-growing companies and possess strong communication skills in English and French. The company offers competitive benefits including equity packages and flexible working arrangements.

Servicios

Equity packages

Flexible office options

Comprehensive healthcare insurance

Learning and training budget

Formación

• Experience with operations in scale-up companies.
• Strong problem-solving mindset focused on customer satisfaction.
• High proficiency in English and French (C1+).

Responsabilidades

• Run Insurance or Health services processes.
• Ensure day-to-day follow-up and monitoring.
• Flag risks and opportunities.

Conocimientos

Problem-solver

Attention to detail

Strong communication

Ability to work independently

Adaptability

Descripción del empleo

Overview

You. Better. With Alan. Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We are building a vertically integrated health partner that unites insurance and smart healthcare delivery into one system. By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives. We partner with 35K+ companies of all sizes, serving more than 950+ members, and have reached 680M+ in ARR. Our team of 700+ people operates across France, Spain, Belgium, and Canada.

How we do it — About Alan: People joining Alan are surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work.

What drives us — we're obsessed with helping our members live healthier. Mission is the Boss: long-term thinking, mission success above all else. Member & customer-led: obsessively focused on solving member and customer problems and creating delightful experiences.

How we build excellence — We hire the best people and give them a platform to succeed. Champions of excellence: extremely high standards and talent density. Distributed ownership: accountable enlightened despots; everyone owns decisions and results. Radically transparent: information accessible and written-first to enable async decisions.

How we grow together — We help each other improve through honest feedback and bold thinking. Optimistic alchemy, Empathetic challengers, Bold & creative contrarians.

How we move fast — We fight complexity and focus on what matters most. Disciplined in execution, Fight for simplicity.

Operations at Alan — The Operations Community’s core responsibility is to deliver at scale our insurance and health services: we build our platform and operational capabilities and run our processes to guarantee delight and efficiency. Our insurance position anchors us as we diversify with health and well-being services in 4 countries (France, Belgium, Spain, Canada). Our operations are increasingly complex and the challenges ahead are exciting. Being in Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and other teams. We have a mix of Builder profiles and Operations Coordinators who deliver processes daily while improving them. We aim to deliver excellence to our companies and members and be ready to disrupt the traditional view of insurance or healthcare services.

Role location — For this role, you need to be based in France, Belgium or Spain.

Role focus — The Operations Coordinator works on a specific subset of services we deliver (e.g., claim reimbursement, fraud, clinic). Core responsibilities (about 70/80% of the time) are to: Run our Insurance or Health services processes (Ops Runners), ensure day-to-day follow-up and monitoring of operations, and flag risks and opportunities.

Responsibilities

• Run our Insurance or Health services processes (Ops Runner)
• Ensure day-to-day follow up and monitoring of operations
• Flag risks and opportunities

In detail — Your missions

• Operating our processes: invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and via documentation)
• Defining and owning the best monitoring scheme to track volumes, efficiency, SLAs, and identify risks and areas for improvement
• Supervising partnerships (e.g., teleconsultation, claim operators), participating in negotiations, daily communication to ensure business continuity
• Performing controls on daily operations to ensure correct decisions and identify training needs
• Escalating feedback, helping to prioritise and support initiatives to improve processes and services

Continuous improvements — Approximately 20-30% of time, implementing improvements with product teams, improving external communication, auditing processes, and exploring automation.

Run organisation

Responsibilities

Ops Coordinators are organized in pools (3-7 runners) collectively responsible for their scope. Topics include:

• Alan therapy: manage therapy relationships, ensure demand matches supply, and support lifecycle steps (hiring, onboarding, invoicing, booking management, etc.)
• Claims: handle claims and decisions regarding coverage; monitor external providers to meet SLAs and perform quality controls; ensure glasses delivery, attractive frame collection, and smooth collaboration with opticians
• Fraud: run checks on claims, investigate suspicious activity, prevent fraudulent payments or recoveries
• Set up: smooth onboarding/offboarding and invoicing; maintain consistent information for invoicing; support payments

Note: Profiles able to embrace any challenge; may join different pools over time. Ask for concrete examples from team members during the process.

Experience — We hire within the A2-B level range. We welcome candidates from various backgrounds: operating processes and services for scale-up companies, especially in industrial/logistic sectors; experience in Support functions; customer-facing commercial experience; event coordination.

• Operated processes and services for scale-up companies
• Worked in Support functions
• Customer-facing Commercial experience, e.g. account manager or Customer Success Communications

Skills —

• Passionate about delivering and optimizing top-notch operations; willing to get hands dirty to improve processes
• Problem-solver with a deep-dive mindset focused on member and customer satisfaction
• Highly organized with strong attention to detail
• Strong written and verbal communication in English and French (C1+), with empathy
• Ability to work and learn independently in a fast-paced environment
• Adaptable and flexible
• Nice to have: experience in insurance or healthcare; analytics skills

Perks & benefits — Alan offers a stimulating environment and perks to keep employees happy, efficient, and focused on high-quality time with co-workers.

• Fair rewards: equity packages with permanent contracts
• Flexible office: HQ space, co-working hubs, or full remote with equipment sponsorship
• All the tools you need: MacBook Pro, accessories, monitor, and headphones
• Flexible vacation policy and hours
• Delightful healthcare insurance: comprehensive coverage for you and children; partial for partners depending on country
• Transport: commuter benefits
• Learning & training: flexible policy, budget for books and conferences
• Coaching: dedicated coach from day one to support development
• Parental leave: extended leave for new parents

Important — We hire people, not roles. If you’re excited but don’t check every box, we’d love to hear from you. Everyone should feel free to apply. This is a guide, not a checklist. We’ll be thrilled to receive your application. Check out About Alan, Career pages, and our Medium, blog, and Glassdoor pages for more information.