Operations Coordinator

Script & Dot; Barcelona; Híbrido; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Script & Dot, a global technology company, is seeking a Customer Success Operations Coordinator in Barcelona. The role provides project, systems and administrative support to an international Customer Success organisation; hybrid work with 2 days on-site per week.

You’ll manage project records, maintain data quality, coordinate with Finance, Operations and other teams, and help ensure timely project closure while contributing to process improvements.

Formación

• Experience in administration, project coordination, or operational support.
• Strong organisational skills and attention to detail.
• Comfortable with Microsoft 365 applications and Excel.

Responsabilidades

• Create, update and close Customer Success projects in internal systems.
• Maintain accurate project records, statuses and documentation.
• Ensure project information is complete and support timely closure.
• Initiate invoice requests and coordinate with teams to resolve data gaps.
• Perform routine data maintenance and basic reporting.
• Support user-access requests and escalate non-standard issues.
• Collaborate with Customer Success, Project Management, Finance and Operations.
• Follow procedures and contribute to process improvements.

Conocimientos

Organised

Attention to detail

MS Excel

Microsoft 365

CRM/ERP

Communication

Multitasking

Herramientas

CRM

ERP

Excel

Descripción del empleo

Customer Success Operations Coordinator – Project & Systems Support (Contract)

We’re hiring an organised and detail-oriented Customer Success Operations Coordinator to provide project, systems, and administrative support to an international Customer Success organisation within a global technology company in Barcelona.

This is a hands-on, process-focused internal operations role. You will help ensure projects are set up and closed correctly, business systems and records remain accurate, invoice requests are processed, and internal teams have the right information and system access to work effectively.

It would be particularly well suited to an early-career professional with up to around two years’ experience in administration, project coordination, or operational support, including through an internship or placement.

Location: Barcelona (Hybrid – 2 days onsite per week)

What You’ll Be Doing

• Create, update and close Customer Success projects within internal business systems
• Maintain accurate project records, statuses, documentation and task information
• Check that project information is complete and support timely project closure
• Initiate invoice requests and coordinate with relevant teams to resolve missing or unclear information
• Perform routine data maintenance, data-quality checks and basic reporting
• Support routine user-access requests, answer straightforward system or process questions, and elevate non-standard issues to the appropriate team
• Work closely with Customer Success, Project Management, Finance and Operations teams
• Follow established procedures and contribute to small process improvements where appropriate

What We’re Looking For

• Previous experience in administration, project coordination, operations support or a similar business-support role, including through an internship or placement
• Strong organisational skills and excellent attention to detail
• Confidence using Microsoft Excel and other Microsoft 365 applications
• Comfortable working with business systems and maintaining accurate information
• Ability to follow established processes and manage multiple tasks effectively
• Clear communication skills and confidence coordinating with different internal teams
• Experience with a CRM, ERP or project-management system is advantageous but not essential

This is a great opportunity for an organised early-career professional who enjoys working with systems, keeping information accurate and helping operational processes run smoothly within an international environment.

If this sounds like you, we’d love to hear from you.