Onsite Airline Support & Reservations Liaison

Accommodations Plus International; Barcelona; Presencial; EUR 32.000 - 40.000; Jornada completa

Descripción de la vacante

Accommodations Plus International (API) is a technology and services company delivering travel and hospitality solutions. The Airline Support Specialist works on-site at the airline partner’s office, handling hotel and ground transportation reservations and maintaining professional relationships with carriers.

The role requires coordinating with API Operations, using reservation systems, and providing courteous service during an evening schedule (3pm-1am).

Formación

• Customer service experience preferred.
• GDS or hotel reservation experience is a plus.
• Spanish and English language skills are required.

Responsabilidades

• Serve as on-site liaison with the airline partner and provide support.
• Process client requests through the API Operations system with accuracy.
• Follow up on client requests to ensure satisfaction.
• Escalate critical issues to supervisor as needed.
• Negotiate with vendors to achieve best outcomes.
• Resolve disagreements calmly with data-driven solutions.
• Use tools and systems to track and fulfill requests.
• Adapt to irregular operations and be on-call outside hours.
• Maintain knowledge of API’s call center methodologies.
• Complete API Operations Agent Training and recurrent updates.

Conocimientos

Interpersonal skills

Telephone etiquette

Writing skills

Computer skills

Multi-tasking

Organizational skills

Bilingual Spanish/English

Herramientas

GDS systems

Hotel reservation systems

Airline reservation systems

Descripción del empleo

Accommodations Plus International (API) is a technology and services company delivering travel and hospitality solutions. The Airline Support Specialist works on-site at the airline partner’s office, handling hotel and ground transportation reservations and maintaining professional relationships with carriers.

The role requires coordinating with API Operations, using reservation systems, and providing courteous service during an evening schedule (3pm-1am).