Onsite Customer Support Specialist (Lisbon) – AI-Powered App

airapps; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Bonus

Top-tier Health and Life Insurance

Transportation Budget

Coverflex benefits package

Meals 100% free at the hub

Pension Fund

Descripción de la vacante

airapps is looking for a Customer Support Specialist to ensure a high-quality user experience across our iOS applications. In this role, you'll support global customers, troubleshoot issues, and collaborate with cross-functional teams in a fast-paced setting.

The ideal candidate will have 3+ years of customer support experience, proficiency with Zendesk, and a strong understanding of iOS applications. Join us in redefining resource management!

Formación

• 3+ years of experience in customer support or similar role.
• Comfortable managing multiple projects in a fast-paced environment.
• Experience with documentation and cross-team coordination.

Responsabilidades

• Support global customers across multiple channels.
• Investigate and troubleshoot technical issues in iOS apps.
• Generate reports on customer experience metrics.

Conocimientos

Customer support experience

Proficiency in English

Technical troubleshooting

Experience with Zendesk

Strong written communication

Educación

Bachelor’s degree or equivalent practical experience

Herramientas

Zendesk

iOS applications

Social media platforms

Descripción del empleo

airapps is looking for a Customer Support Specialist to ensure a high-quality user experience across our iOS applications. In this role, you'll support global customers, troubleshoot issues, and collaborate with cross-functional teams in a fast-paced setting.

The ideal candidate will have 3+ years of customer support experience, proficiency with Zendesk, and a strong understanding of iOS applications. Join us in redefining resource management!