Onboarding Specialist Team Lead Italian Market

Factorial HR; Barcelona; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Private health insurance

Wellhub gym access

Cobee expense management

Language classes

Office breakfast

Organic fruit

Nora discounts

Free caffeine

Pet-friendly office

Job summary

Factorial HR in Barcelona seeks a results-oriented Onboarding Team Lead to recruit and guide a 6-7 person Onboarding Specialists team.

You will shape recruitment strategies, monitor performance, and drive retention and faster onboarding, while fostering a high-energy, inclusive culture.

Fluency in English and Italian, strong analytics, and project-management skills are essential to thrive in our fast-paced, tech-driven environment.

Qualifications

• Leadership of onboarding or customer-facing teams
• Experience in B2B SaaS environments preferred
• Fluent in English; Italian beneficial
• Strong analytical and problem-solving capabilities
• Ability to manage multiple priorities in a fast-paced setting
• Passionate about technology and customer service
• Knowledge of HR industry is valuable
• Excellent communication and adaptability skills

Responsibilities

• Develop and execute recruitment strategies to hire Onboarding Specialists quickly and efficiently
• Manage a team of Onboarding Specialists (6–7 people) for high performance
• Monitor team performance metrics and address gaps and improvements
• Implement new strategies to increase customer retention and reduce onboarding duration
• Motivate the team and provide ongoing feedback
• Foster a fun, high-energy environment where people love coming to work
• Maintain consistency in hitting duration and retention targets

Skills

Team leadership

B2B SaaS

English fluency

Italian language

Analytical thinking

Multitasking

Customer experience

HR knowledge

Job description

The Role

• Develop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.
• Manage a team of Onboarding Specialists (6-7 people) to ensure high performance and achievement of targets.
• Monitor team performance metrics and take actions to address gaps and improvements.
• Implement new strategies and tactics to increase customer retention, satisfaction, and reduce onboarding duration.
• Motivate your team and give feedback constantly.
• Help create a fun, high-energy environment where people love coming to work.
• Maintain consistency in hitting duration and retention targets.

Your Profile

• Preferred experience in B2B SaaS environment
• Team Lead experience, ideally in a Customer Experience team, with a track record of driving customer retention and onboardings.
• Speak fluent English and Italian.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passionate about technology and customer service.
• Knowledge of the HR industry will be valuable.
• Strong communication skills.
• Adaptability skills, Ability to pivot strategies based on market changes, customer feedback, and internal goals.
• Experience with project management methodologies to ensure timely and successful onboarding of new clients is a PLUS.

We’re looking for a leader who is not only passionate about customer experience but also dedicated to fostering talent and innovation within the team. If you thrive in a dynamic environment and want to make a meaningful impact, we’d love to hear from you!

About us

At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona. We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.

Our Values

• We own it : We take responsibility for every project. We make decisions, not excuses.
• We learn and teach : We're dedicated to learning something new every day and, above all, share it.
• We partner : Every decision is a team decision. We trust each other.
• We grow fast : We act fast. We think that the worst mistake is not learning from them.
• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
• We believe in inclusion : We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Wanna learn more about us? Check our website!

Perks of being part of our team

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment
• Alan as private health insurance
• Healthy life with Wellhub (Gyms, pools, outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Nora discounts
• Free caffeine and theine
• Pet Friendly