Onboarding Specialist Team Lead Italian Market

Factorial; Barcelona; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Growth env

Private health insurance

Wellhub

Cobee

Language classes

Office breakfast

Nora discounts

Caffeine

Pet friendly

Job summary

Factorial is seeking a Product Onboarding Team Lead on site for the Italian market to drive onboarding excellence and scale our CX capabilities. You will lead and grow a high-performing team, shaping the onboarding experience for B2B SaaS customers and contributing to company culture.

You will manage 6-7 onboarding specialists, focus on retention, and collaborate with cross-functional teams to optimize processes and outcomes for clients located in Italy and beyond.

Qualifications

• B2B SaaS experience preferred.
• Lead a Customer Experience team with a track record of driving retention and onboarding.

Responsibilities

• Develop and execute recruitment strategies to hire Onboarding Specialists quickly.
• Manage a team of 6-7 Onboarding Specialists to achieve targets.
• Monitor performance metrics and address gaps and improvements.
• Implement strategies to increase retention and reduce onboarding duration.
• Motivate the team and provide ongoing feedback.
• Create a high-energy, enjoyable team environment.
• Ensure consistency in meeting duration and retention targets.

Skills

Team Leadership

B2B SaaS

English fluency

Italian fluency

Analytical thinking

Project management

Customer retention

Job description

Hello!At Factorial we're looking for a

Hello!At Factorial we're looking for a Product Onboarding Team Lead on site Italian Market to help us take the company to the next level. We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. (Kindly note this is not an HR Onboarding function, it is part of our Customer Experience process).

The Role:

• Develop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.
• Manage a team of Onboarding Specialists (6-7 people) to ensure high performance and achievement of targets.
• Monitor team performance metrics and take actions to address gaps and improvements.
• Implement new strategies and tactics to increase customer retention, satisfaction, and reduce onboarding duration.
• Motivate your team and give feedback constantly.
• Help create a fun, high-energy environment where people love coming to work.
• Maintain consistency in hitting duration and retention targets.

Your Profile

• Preferred experience in B2B SaaS environment
• Team Lead experience, ideally in a Customer Experience team, with a track record of driving customer retention and onboardings.
• Speak fluent English and Italian.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passionate about technology and customer service.
• Knowledge of the HR industry will be valuable.
• Strong communication skills.
• Adaptability skills, Ability to pivot strategies based on market changes, customer feedback, and internal goals.
• Experience with project management methodologies to ensure timely and successful onboarding of new clients is a PLUS.
• We’re looking for a leader who is not only passionate about customer experience but also dedicated to fostering talent and innovation within the team. If you thrive in a dynamic environment and want to make a meaningful impact, we’d love to hear from you!

About Us

At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.

Our Values

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.
• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
• We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Wanna learn more about us? Check our website!

Perks of being part of our team

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment
• Alan as private health insurance
• Healthy life with Wellhub (Gyms, pools, outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Nora discounts
• Free caffeine and theine
• Pet Friendly