Product Builder- Ops Automation Squad
Pluxee
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Job summary
Pluxee, shaping employee benefits and engagement, seeks a Product Builder to join the global Ops Automation Squad within Product & Engineering. You will drive reusable automation, AI-assisted tooling, and common APIs across countries.
You will work with Operations, Finance, Customer Care, IT and global Product, Engineering and Data teams to map processes, prototype with AI, and measure adoption and impact.
Qualifications
- Strong product judgment and a builder mindset.
- Experience improving operational, financial, administrative or internal workflows.
- Ability to understand complex processes and simplify them without losing control.
- Comfort working with APIs, data models, integrations and internal tools.
- Hands-on experience with automation, AI tools, no-code/low-code platforms, SQL, scripting or workflow tools.
- Strong analytical skills and the ability to define and measure business impact.
- Excellent communication skills with both technical and non-technical teams.
- A bias for action: you do not wait for perfect specifications to start learning.
- High ownership: you follow through from problem discovery to reliable delivery, adoption and measurable impact.
- Good judgment around risk, compliance, privacy, data quality and operational control.
Responsibilities
- Work with country Operations, Finance, Customer Care and IT teams, alongside global Product, Engineering and Data, to understand shared needs and product friction.
- Map workflows, edge cases, dependencies and data flows to identify needs addressable by common product capabilities.
- Assess reuse potential, impact and effort, and contribute proposals to global product prioritisation.
- Build and validate prototypes using AI tools, internal tooling, low-code/no-code platforms, APIs, scripts, data analysis or lightweight product interfaces.
- Work with Engineering to build, test and maintain reliable global capabilities following platform standards.
- Define success metrics for each initiative: adoption across countries, time saved, fewer manual steps, lower error rates and better UX.
- Use data and feedback from country teams to size opportunities, inform roadmap decisions and measure outcomes after release.
- Document product behaviour, interfaces, configuration options and usage guidance for country teams.
- Build permissions, auditability, monitoring and appropriate human oversight into the global capabilities delivered.
- Investigate defects in the squad’s delivered capabilities with Engineering and improve reliability and usability over time.
Skills
Tools
Job description
At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent Regular
We are looking for a Product Builder to join the new global Ops Automation Squad within Product & Engineering at Cobee byPluxee.
The squad will turn operational needs shared across countries into reusable product capabilities, self-service tools and automation that help the platform scale.
Your scope will focus on the global platform: common product workflows, reusable configuration capabilities, standard APIs and data interfaces, and shared tools that enable country teams to work more efficiently.
Your mission will be to understand operational problems,identifyopportunities for reuse across countries, and build reliable solutions that reduce manual effort, improve productqualityand deliver measurable impact.
This is a hands-on role combining product thinking, technicalfluencyand delivery: mapping processes, speaking with users,analysingdata, prototyping with AI or automation tools, building with Engineering, shippingsolutionsand measuring adoption.
Within the global product roadmap, examples of the capabilities you may build include:
Reusable self-service capabilities for benefit and wallet configuration, with common validation rules and controlled access.
Shared platform provisioning and onboarding capabilities that support deployment and adoption across countries.
Reusable tools for bulk product actions, with approvals,validationand audit trails.
Common product validations that prevent inconsistent data and reduce avoidable operational exceptions.
Standard APIs,eventsand data interfaces that enable country teams to connect their processes to the global platform.
Shared internal tools that give Operations and Customer Care teams visibility into product workflow status and help them diagnose issues.
Human-in-the-loop features within reusable automation, withappropriate permissions, reviewstepsand traceability.
Reusable AI assistants and automation components that help teams navigate product workflows and information.
Improvements to existing global automation based on user feedback, productdefectsand adoption data.
Success means reliable capabilities that country teams can adopt and reuse, with measurable reductions in manual work and errors.
As Product Builder, you will:
Work with country Operations, Finance, Customer Care and IT teams, alongside global Product, Engineering and Data, to understand shared needs and product friction.
Map workflows, edge cases,dependenciesand data flows toidentifywhich needs can be addressed through common product capabilities.
Assess reuse potential, expected impact and implementation effort, and contribute proposals to global productprioritisation.
Build andvalidateprototypes using AI tools, internal tooling, low-code/no-code platforms, APIs, scripts, dataanalysisor lightweight product interfaces.
Work with Engineering to build,testandmaintainreliable global capabilities, following platform standards and release practices.
Define success metrics for each initiative: adoption across countries, time saved, fewer manual steps, lower errorratesand better user experience.
Use data and feedback from country teams tosizeopportunities, inform roadmapdecisionsand measure outcomes after release.
Document productbehaviour, interfaces, configurationoptionsand usage guidance so country teams can adopt the capabilities effectively.
Build permissions, auditability,monitoringandappropriate humanoversight into the global capabilities you deliver.
Investigate defects in the squad’s delivered capabilities with Engineering and improve their reliability and usability over time.
We are looking for people who are comfortable with ambiguity,complexityand execution.
You may come from Product, Operations, Engineering, Automation, Consulting,RevOps, FinOps, Product Ops, BusinessOperationsor a similar background. What matters most is your ability to understand complex systems and build practical solutions.
Strong product judgment anda buildermindset.
Experience improving operational, financial,administrativeor internal workflows.
Ability to understand complex processes and simplify them without losing control.
Comfort working with technical teams, APIs, data models,integrationsand internal tools.
Hands-on experience with automation, AI tools, no-code/low-code platforms, SQL,scriptingor workflow tools.
Strong analytical skills and the ability to define and measure business impact.
Excellent communication skills with both technical and non-technical teams.
A bias for action: you do not wait for perfect specifications to start learning.
High ownership: you follow through from problem discovery to reliable delivery,adoptionand measurable impact.
Good judgment around risk, compliance, privacy, dataqualityand operational control.
Experience in fintech, payments, benefits, payroll, HR tech, insurance,SaaSor regulated environments.
Experience with invoicing, billing, reconciliation, settlements, financialoperationsor accounting workflows.
Experience with HRIS, payroll providers, SFTP/APIintegrationsor employee data flows.
Experience building internal tools for Operations, Finance, Customer Care or Partner teams.
Experience using AI agents,copilotsor LLM-based workflows inreal businessprocesses.
Experience with tools such as Retool,Metabase, SQL, Zapier, Make, n8n, ServiceNow, Zendesk, GitLab,PostHogor similar.
Ability to write lightweight scripts or query data independently.
Spanish and English fluency. Portuguese would be a plus.
We work in small, empowered squads with strong ownership and fast iteration cycles. We value clarity, direct communication,curiosityandhigh standards.
With Project Singular, we are changing the way Product, Design, Engineering, Data and Operations work together. We value people who combine product thinking, technical fluency, practical use ofAIand ownership of outcomes.
The squad works within global Product & Engineering and follows the global product roadmap. Country Operations and IT teams are key partners in discovery andadoption, andown the day-to-day execution and control of their local processes.
This is an opportunity to join a new global squad from day one and shape how Cobee byPluxeebuilds reusable automation across countries.
You will work on real problems that affect clients,employeesand internal teams, building shared capabilities that improve the platform and help country teams scale.You will see your work move from an initial prototype to an adopted product capability.
If you enjoy complex problems, real users, hands-on building with AI and automation, and measurable impact, this role is for you.
Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
Get support you need to take meaningful steps in your career, whether you’re performing your work/life balance or learning new skills.
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