Lead Wellness Receptionist — Ibiza Health Club

Soho House & Co; Islas Baleares; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Nutritious meals on shift

Continuous training

Zusammenfassung

Soho House Ibiza is seeking a Lead Wellness Receptionist to welcome members and guests with a high standard of service. You will manage check-ins, bookings, and inquiries, and support wellness operations across fitness, spa, and hospitality teams.

The ideal candidate has up to 2 years’ experience in busy venues, strong communication skills, and a neat, professional appearance. English fluency is essential, and the role is based on-site at Soho Farmhouse Ibiza.

Qualifikationen

• Experience in receptionist/front-of-house roles.
• Strong interpersonal and communication skills.
• Fluent English communication, both spoken and written.
• Professional, well-presented, and reliable.

Aufgaben

• Greet and welcome members and guests, ensuring a friendly, professional experience.
• Manage check-in and check-out processes for members and day visitors.
• Lead the wellness team in absence of the Wellness Manager and carry out instructions.
• Handle calls, emails, and in-person inquiries about services, classes, and facilities.
• Manage bookings for spa treatments, personal training, and group classes.
• Process payments for services, memberships, and retail items accurately.
• Maintain a tidy, welcoming reception and lobby area.
• Coordinate with fitness, spa, and housekeeping teams for smooth operations.
• Support membership sales with information and tours to prospective members.
• Uphold confidentiality and data privacy at all times.

Kenntnisse

Reception experience

Customer service

Fluent English

Booking systems

POS systems

Multitasking

Tools

Booking systems

POS systems

CRM software

Jobbeschreibung

Soho House Ibiza is seeking a Lead Wellness Receptionist to welcome members and guests with a high standard of service. You will manage check-ins, bookings, and inquiries, and support wellness operations across fitness, spa, and hospitality teams.

The ideal candidate has up to 2 years’ experience in busy venues, strong communication skills, and a neat, professional appearance. English fluency is essential, and the role is based on-site at Soho Farmhouse Ibiza.