Multilingual Reservations Coordinator — Team Lead

Minor Hotels Europe & Americas; Madrid; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & development

Employee discounts

Mobility opportunities

Descripción de la vacante

Minor Hotels in Madrid is seeking a multilingual Call Center coordinator to lead a team of agents, coordinating reservations across multiple channels. The role emphasizes objectives, leadership, and high-quality service in a dynamic hospitality environment.

The ideal candidate will manage performance, provide feedback, and report to platform managers, ensuring proper workload balance and continuous improvement in service delivery.

Formación

• We are looking for an experienced Call Center coordinator for a team of agents.
• Oriented towards objectives and results.
• Native/Bilingual Level of German, French, Dutch, or Italian and English
• Communication skills, persistence, ability to work in the face of challenges, initiative and decisionmaking, with leadership capacity.
• Teamwork.

Responsabilidades

• Continuous evaluation, through listening, monitoring, etc.
• Feedback—individual/group sessions with agents.
• Management coordination and continuous monitoring of the team of agents.
• Creation and monitoring of action plans to achieve objectives.
• Constant reporting to platform managers.
• Control of the sizing and balance of the workload.
• Resolution of doubts and incidents.
• Team management and motivation.
• Quality Management.

Conocimientos

German language

French language

Dutch language

Italian language

English language

Communication skills

Leadership

Teamwork

Descripción del empleo

Minor Hotels in Madrid is seeking a multilingual Call Center coordinator to lead a team of agents, coordinating reservations across multiple channels. The role emphasizes objectives, leadership, and high-quality service in a dynamic hospitality environment.

The ideal candidate will manage performance, provide feedback, and report to platform managers, ensuring proper workload balance and continuous improvement in service delivery.