Coordinador/a Central de Reservas Madrid

Minor Hotels Europe & Americas; Madrid; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & development

Employee discounts

Mobility opportunities

Descripción de la vacante

Minor Hotels in Madrid is seeking a multilingual Call Center coordinator to lead a team of agents, coordinating reservations across multiple channels. The role emphasizes objectives, leadership, and high-quality service in a dynamic hospitality environment.

The ideal candidate will manage performance, provide feedback, and report to platform managers, ensuring proper workload balance and continuous improvement in service delivery.

Formación

• We are looking for an experienced Call Center coordinator for a team of agents.
• Oriented towards objectives and results.
• Native/Bilingual Level of German, French, Dutch, or Italian and English
• Communication skills, persistence, ability to work in the face of challenges, initiative and decisionmaking, with leadership capacity.
• Teamwork.

Responsabilidades

• Continuous evaluation, through listening, monitoring, etc.
• Feedback—individual/group sessions with agents.
• Management coordination and continuous monitoring of the team of agents.
• Creation and monitoring of action plans to achieve objectives.
• Constant reporting to platform managers.
• Control of the sizing and balance of the workload.
• Resolution of doubts and incidents.
• Team management and motivation.
• Quality Management.

Conocimientos

German language

French language

Dutch language

Italian language

English language

Communication skills

Leadership

Teamwork

Descripción del empleo

Requisition ID7575-Posted09/18/2026-Other-Spain

Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

Are you passionate about hospitality and the tourism sector?

Join the team at the Minor Hotels Reservation Center in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts around the world.

At Minor Hotels, our employees are one of our most important assets.

Your passion, leadership, motivation and daily dedication to providing excellent service are the reason for our success.

We are recruiting a COORDINATOR for our Reservations Centre located in the centre of Madrid.

The person who joins us will be part of our reservations department, coordinating a team of agentsto manage the requests received through the different sales channels of our customers.

What are we looking for?

• We are looking for an experienced Call Center coordinator for a team of agents.
• Oriented towards objectives and results.
• Native/Bilingual Level of German, French, Dutch, or Italian and English
• Communication skills, persistence, ability to work in the face of challenges, initiative and decisionmaking, with leadership capacity.
• Teamwork.

The functions to be performed in this position are the following:

• Continuous evaluation, through listening, monitoring, etc.
• FeedbackIndividual/group sessions with agents.
• ManagementCoordination and continuous monitoring of the team of agents.
• Creation and monitoring of action plans to achieve objectives.
• Constant reporting to platform managers.
• Control of the sizing and balance of the workload.
• Resolution of doubts and incidents.
• Team management and motivation.
• Quality Management.

WE OFFER:

• Integration into a dynamic team, focused on excellent service.
• Remuneration according to the position.
• Continuing Training Plan to enhance professional development
• Access to the e learning training platform
• Possibility of functional, national and/or international mobilityPossibility of functional, national and/or international mobility
• Incentives and Benefits Plan.Incentives and Benefits Plan.

Leisure:

• Special rates for employees, family and friends in the different services of the Minor Group,National and International. Accommodation . Food and Beverages, among others;
• Credits granted based on years of service for reservations or meals in national and internationalhotels, resorts and minority group restaurants.

This could be your opportunity to start a professional career in one of the largest internationalgroups in the hotel industry.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.