Multilingual Customer Service Specialist (FR/IT)

Dancover A/S; Madrid; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

Dancover A/S in Fuengirola, Spain, is seeking a service-minded Customer Service Specialist to join our international team. You will handle product and order enquiries, assist with deliveries, returns and claims, and support sales across Europe.

Fluent French and Italian with strong English, good IT skills, and a proactive, customer‑focused mindset are valued. The role offers a full‑time office position with Monday–Thursday 09:00–18:00 and Friday 09:00–17:00, starting as soon as possible for the

Formación

• Fluent or native-level French and Italian.
• Strong spoken and written English.
• Good PC skills and confidence learning IT systems.
• Proactive, solution-oriented mindset; customer-focused.

Responsabilidades

• Handling incoming customer enquiries by phone, chat and email
• Following up on orders and timely processing
• Handling claims and returns in a structured and solution-oriented way
• Tracking shipments and proactively informing customers
• Supporting sales-related activities when needed

Conocimientos

Fluent French

Fluent Italian

Strong English

Descripción del empleo

Dancover A/S in Fuengirola, Spain, is seeking a service-minded Customer Service Specialist to join our international team. You will handle product and order enquiries, assist with deliveries, returns and claims, and support sales across Europe.

Fluent French and Italian with strong English, good IT skills, and a proactive, customer‑focused mindset are valued. The role offers a full‑time office position with Monday–Thursday 09:00–18:00 and Friday 09:00–17:00, starting as soon as possible for the