MS Dynamics Lead Software Engineer

IKEA; San Sebastián de los Reyes; In loco; EUR 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

IKEA in Madrid, Spain seeks a senior MS Dynamics Lead Software Engineer to provide technical leadership across the Dynamics 365 platform and its product teams. Initial focus on Case Management for Contact Centers, with potential expansion to broader customer and B2B capabilities.

You will work with Platform Engineering and senior stakeholders to ensure sustainable, secure and reusable solutions, and to guide architecture, governance and delivery. English required.

Competenze

• Strong understanding of Microsoft Dynamics 365, especially Customer Service and Case Management.
• Proficient in Microsoft Power Platform and related cloud services.
• Experience with configuration, extensibility, and lifecycle management of Dynamics 365.
• Knowledge of enterprise integration patterns, APIs, events and data synchronization.
• Experience with source control, CI/CD, automated testing and release management.
• Able to design secure, scalable, observable, and maintainable platform architectures.
• Experience leading engineering alignment across multiple teams.

Mansioni

• Facilitate engineering alignment across the Dynamics 365 platform and product teams.
• Lead technical initiatives to support platform strategy and roadmaps.
• Promote use of Dynamics 365, Power Platform, and related cloud capabilities.
• Collaborate with architects on design, refactoring and evolution of the platform.
• Identify opportunities for reuse across teams (APIs, data models, components).
• Reduce duplication and technical debt by using standard platform capabilities.
• Act as ambassador for modern software engineering and secure-by-design practices.
• Define and apply engineering standards for Dynamics 365 configuration and lifecycle management.
• Ensure solutions consider security, privacy, resilience and total cost of ownership.
• Provide day-to-day technical leadership to engineers and partners.
• Translate business needs into feasible technical options with stakeholders.

Conoscenze

Microsoft Dynamics 365

Power Platform

CI/CD

APIs

Integration patterns

Security

Observability

Software architecture

Stakeholder management

Leadership

Descrizione del lavoro

As an MS Dynamics Lead Software Engineer, you will provide technical leadership across the Dynamics 365 platform and the product teams that use it. You will help ensure that solutions are designed and implemented consistently, securely and sustainably, while promoting reuse, modern engineering practices and alignment with IKEA's wider technology ecosystem.

Your initial focus will be on Microsoft Dynamics 365 Case Management for our Contact Centers. Over time, the platform may expand across the broader remote customer meeting point and B2B lead management. You will therefore play an important role in shaping a platform that can support different business capabilities without creating unnecessary complexity or customisation.

This is a senior technical role with broad influence. You will work closely with the Platform Engineering Manager, Platform Architect, Senior Platform Operations Owner, product teams, business stakeholders, security and architecture communities, Microsoft and external delivery partners. You will lead through expertise and collaboration, helping teams make good technical decisions and deliver value at pace.

Fluent English, both written and spoken, is essential, as English is the working language of the global platform team. Please submit with your application in English.

YOUR RESPONSIBILITIES

• Facilitate engineering alignment across the Microsoft Dynamics 365 platform and the product teams, delivery teams and technical communities that depend on it.
• Lead technical initiatives within the Dynamics 365 sub-domain, ensuring that engineering priorities support the platform strategy, product roadmaps and IKEA's broader technology direction.
• Promote consistent use of Microsoft Dynamics 365, Power Platform, and related Microsoft cloud capabilities, selecting configuration, low-code, pro-code or external services appropriately.
• Collaborate with architects and senior engineers on solution design, refactoring and the evolution of the Dynamics 365 platform, ensuring alignment with target architecture and enterprise standards.
• Identify opportunities for reuse across teams, including integration patterns, APIs, components, data models, automation, security patterns, testing approaches and deployment assets.
• Reduce duplication, unnecessary customisation and technical debt by encouraging standard platform capabilities, modular design, maintainable extensions and clear exception management.
• Act as an ambassador for modern software-engineering principles, secure-by-design practices, clean implementation, automation, observability, quality and operational readiness.
• Help define and apply engineering standards for Dynamics 365 configuration, customisation, solution management, environments, application lifecycle management, CI/CD, testing, release and documentation.
• Ensure technical solutions consider security, privacy, resilience, performance, accessibility, supportability, scalability and total cost of ownership.
• Provide day-to-day technical leadership to engineers, developers, technical consultants and external delivery partners, helping them resolve complex problems and make sound trade-offs.
• Work with Product Owners and business stakeholders to translate needs into feasible technical options, clarify dependencies and explain technical choices in accessible language.
• Represent the Dynamics 365 engineering perspective in architecture, design, platform governance and technical decision forums, and communicate decisions clearly to affected teams.
• Facilitate knowledge sharing, technical communities and onboarding for engineers and specialists joining the Dynamics 365 platform capability.

What you bring: knowledge, experience, capabilities and behaviours

• Good understanding of Microsoft Power Platform and strong knowledge of Microsoft Dynamics 365, particularly Dynamics 365 Customer Service and Case Management.
• Knowledge of Dynamics 365 configuration, extensibility, customisation boundaries, security roles, environments and application lifecycle management.
• Knowledge of enterprise integration patterns, APIs, events, data synchronisation and connected Microsoft cloud services.
• Understanding of software-engineering practices including source control, CI/CD, automated testing, code quality, observability, release management and documentation.
• Understanding of secure, resilient, scalable and supportable platform design, including privacy, access control and operational readiness.
• Awareness of the commercial and operational implications of technical decisions, including licensing, consumption, complexity and long-term maintenance.
• Several years of experience in software engineering, technical leadership, solution architecture, platform engineering or a comparable role in a complex enterprise environment.
• Experience leading engineering alignment across multiple product, platform or delivery teams.
• Experience developing integrations between Dynamics 365 and other enterprise platforms, channels, data services or customer-facing applications.
• Strong analytical, troubleshooting and problem-solving skills, with a structured approach to evaluating options and trade-offs.
• Ability to distinguish when to use standard Dynamics 365 capability, configuration, extension, Power Platform services or a separate integration/application component.
• Ability to influence without relying on formal authority and to build trust with engineers, architects, business stakeholders and partners.

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

The role is based in Madrid, Spain.

In line with our value of togetherness we believe the best way for us to collaborate and co-create is when we meet in the office. This is why we expect you to spend the majority of time in the office.

We will be interviewing continuously and are looking forward to hearing from you!

Internal title: Lead Software Engineer

"In this recruitment there is no relocation support provided by IKEA, hence we are looking for people living in the mentioned location."

Fluent English, both written and spoken, is essential, as English is the working language of the global platform team.

PLEASE NOTE

Please respect that due GDPR we cannot review any applications coming to us in other ways than through our recruitment program.

Please submit with your application in English.