Member Services & CRM Specialist

SIX Group Services Ltd.; Madrid; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Flexible Work Models

Personal Development

Agile Working Methods

Job summary

BME - Bolsas y Mercados Españoles, part of SIX, is seeking a proactive Member Services & CRM Specialist in Madrid to support CRM and Member Services, govern data quality and collaborate with business and IT teams. The role offers hybrid work with up to 40% from home, ownership of client relationships, system enhancements, and process improvements in an international environment.

You will ensure data accuracy, manage user access and onboarding, and act as a liaison between users, operations and

Qualifications

• Experience in Client Services, Operations, CRM or support roles.
• Strong ownership mindset and proactive problem solving.
• Interest in data management and market operations.
• Knowledge of market messaging processes is a plus.

Responsibilities

• Provide functional support to Members across CRM and Member Services.
• Maintain high-quality client data and governance standards.
• Manage user access, onboarding and CRM administration tasks.
• Participate in system enhancements, testing and process improvements.
• Serve as liaison between business users, operations and IT.

Skills

CRM governance

Client services

Data quality

Process optimization

Stakeholder communication

Spanish language

English language

Job description

BME - Bolsas y Mercados Españoles - drives the transformation of financial markets and belongs to SIX, the third largest exchange group in Europe.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Member Services & CRM Specialist

Madrid | Working from home up to 40% | Reference 8107

We are looking for a proactive and ownership-driven professional to support both CRM and Member Services activities. The role combines client support, process management, CRM governance and collaboration with business and IT teams, contributing to operational excellence and continuous improvement.

What You Will Do

• Provide functional support to internal and external Members across CRM and Member Services activities
• Maintain high-quality client and business data, ensuring accuracy and governance standards.
• Manage user access, onboarding activities and CRM-related administration tasks.
• Participate in system enhancements, testing activities and process improvement initiatives.
• Act as a key liaison between business users, operations team and IT stakeholders.

What You Bring

• Experience in Client Services, Operations, CRM, Customer Support or similar business functions, with strong member relationship management skills.
• Strong ownership mindset with the ability to work independently and solve problems proactively.
• Interest in systems, data management, market operational processes and process optimization.
• Functional knowledge of market operations and standard market messaging processes.
• Native or professional proficiency in Spanish (mandatory). Strong English communication skills and ability to work in an international environment are highly valued.

If you have any questions, check out our FAQ page or call Yuliya Stoyko at [phone] .

For this vacancy we only acceptdirect applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

• Flexible Work Models
  We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
• Personal Development
  You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
• Agile Working Methods
  Whether through scrum or design thinking,
  we solve exciting tasks together in teams.