Member Relations

sohohouseco; Barcelona; Presencial; EUR 26.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

All houses membership

Training & development

Team events

Employee courses

Family meals

Sport classes

Staff screenings

Descripción de la vacante

Soho House is seeking a Member Relations Associate to welcome and assist members across our Barcelona location. You will respond to enquiries, resolve concerns, and deliver personalised support to ensure memorable experiences.

With 2+ years in hospitality or guest relations, you will engage members, maintain CRM records, support onboarding, and collaborate with front-of-house and events teams to deliver seamless service while upholding Soho House values.

Formación

• Excellent interpersonal and communication skills with a genuine service mindset.
• Experience in hospitality, concierge, membership, or guest relations.
• Strong administrative skills and attention to detail.
• Ability to stay calm and resourceful under pressure.

Responsabilidades

• Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
• Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
• Support onboarding of new members, including welcome communications, tours, and orientation.
• Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
• Assist with the coordination of member events, reservations, private bookings, and special requests.
• Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
• Actively gather and log feedback from members, escalating suggestions or issues to relevant departments.
• Champion the club's values, brand tone, and member-first approach in every interaction.
• Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.

Conocimientos

Interpersonal skills

Communication skills

Customer service mindset

Organizational skills

CRM experience

Herramientas

CRM software

Descripción del empleo

The vibe ...

At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it's a private members' club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it's our people who make that happen.

Main duties...

• Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
• Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
• Support onboarding of new members, including welcome communications, tours, and orientation.
• Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
• Assist with the coordination of member events, reservations, private bookings, and special requests.
• Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
• Actively gather and log feedback from members, escalating suggestions or issues to relevant departments.
• Champion the club's values, brand tone, and member-first approach in every interaction.
• Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.

What we are looking for...

A successful Member Relations for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.

• 2+ years in a hospitality, concierge, membership, or guest relations role
• Exceptional interpersonal and communication skills
• Polished, professional demeanour with a genuine service mindset
• Strong administrative skills and experience using CRM or database systems
• Ability to stay calm and resourceful under pressure
• High attention to detail and confidentiality
• A passion for people and delivering memorable member experiences

Benefits...

By being part of our Soho House family, we will offer a huge number of Learning & Development opportunities as well as other benefits such as:

• Competitive salary
• All houses membership
• Cookhouse & House Tonic - trips,training and workshops to celebrate our passion for food and drink.
• Team Events: From fitness sessions to art classes, each month we hold a series of fun events.
• An extensive range of externally and internally run courses to all employees
• Family Meals during your shifts
• Sport Classes
• Staff Screenings