Member Experience Specialist

sohohouseco; Barcelona; Presencial; EUR 26.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

All houses membership

Training & development

Team events

Employee courses

Family meals

Sport classes

Staff screenings

Descripción de la vacante

Soho House is seeking a Member Relations Associate to welcome and assist members across our Barcelona location. You will respond to enquiries, resolve concerns, and deliver personalised support to ensure memorable experiences.

With 2+ years in hospitality or guest relations, you will engage members, maintain CRM records, support onboarding, and collaborate with front-of-house and events teams to deliver seamless service while upholding Soho House values.

Formación

• Excellent interpersonal and communication skills with a genuine service mindset.
• Experience in hospitality, concierge, membership, or guest relations.
• Strong administrative skills and attention to detail.
• Ability to stay calm and resourceful under pressure.

Responsabilidades

• Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
• Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
• Support onboarding of new members, including welcome communications, tours, and orientation.
• Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
• Assist with the coordination of member events, reservations, private bookings, and special requests.
• Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
• Actively gather and log feedback from members, escalating suggestions or issues to relevant departments.
• Champion the club's values, brand tone, and member-first approach in every interaction.
• Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.

Conocimientos

Interpersonal skills

Communication skills

Customer service mindset

Organizational skills

CRM experience

Herramientas

CRM software

Descripción del empleo

Soho House is seeking a Member Relations Associate to welcome and assist members across our Barcelona location. You will respond to enquiries, resolve concerns, and deliver personalised support to ensure memorable experiences.

With 2+ years in hospitality or guest relations, you will engage members, maintain CRM records, support onboarding, and collaborate with front-of-house and events teams to deliver seamless service while upholding Soho House values.