Member Relations

Soho House & Co; Barcelona; Presencial; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

All houses membership

Training & development

Team events

Internal & external courses

Family meals

Sport classes

Staff screenings

Descripción de la vacante

Soho House Barcelona is seeking a dynamic Member Relations professional to ensure exceptional guest experiences across the club, hotel, restaurant, spa or gym. You will be the main contact for members, resolving inquiries and delivering personalised service with discretion and warmth.

You will engage with members across core areas, assist onboarding, maintain accurate CRM records, coordinate events and private bookings, and work closely with front-of-house, events and operations teams to deliver

Formación

• 2+ years in hospitality, concierge, membership, or guest relations roles.
• Exceptional interpersonal and communication skills.
• Polished, professional demeanor with a service mindset.
• Strong administrative skills and experience using CRM systems.
• Ability to stay calm and resourceful under pressure.
• High attention to detail and confidentiality.

Responsabilidades

• Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
• Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
• Support onboarding of new members, including welcome communications, tours, and orientation.
• Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
• Assist with the coordination of member events, reservations, private bookings, and special requests.
• Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
• Actively gather and log feedback from members, escalating suggestions or issues to relevant departments.
• Champion the club’s values, brand tone, and member-first approach in every interaction.
• Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.

Conocimientos

Hospitality experience

Interpersonal skills

CRM experience

Calm under pressure

Attention to detail

Service mindset

Herramientas

CRM systems

Descripción del empleo

The vibe …

At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen.

• Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
• Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
• Support onboarding of new members, including welcome communications, tours, and orientation.
• Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
• Assist with the coordination of member events, reservations, private bookings, and special requests.
• Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
• Actively gather and log feedback from members, escalating suggestions or issues to relevant departments.
• Champion the club’s values, brand tone, and member-first approach in every interaction.
• Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.

What We Are Looking For...

A successful Member Relations for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• 2+ years in a hospitality, concierge, membership, or guest relations role
• Exceptional interpersonal and communication skills
• Polished, professional demeanour with a genuine service mindset
• Strong administrative skills and experience using CRM or database systems
• Ability to stay calm and resourceful under pressure
High attention to detail and confidentiality
• A passion for people and delivering memorable member experiences

Benefits...

By being part of our Soho House family, we will offer a huge number of Learning & Development opportunities as well as other benefits such as:

• Competitive salary
• All houses membership
• Cookhouse & House Tonic - trips,training and workshops to celebrate our passion for food and drink.
• Team Events: From fitness sessions to art classes, each month we hold a series of fun events.
• An extensive range of externally and internally run courses to all employees
• Family Meals during your shifts
• Sport Classes
• Staff Screenings