Member Experience & Front Desk Associate

Baseline Fitness; Vega del Codorno; Presencial; EUR 11.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Membership

Health Insurance

Dollars for Scholars Program

Advancement Opportunities

HSA

Team Support

Descripción de la vacante

Planet Fitness Baseline Fitness is seeking a Customer Service Representative to greet and assist members, handle front desk tasks, and ensure a welcoming experience for guests.

The role emphasizes strong customer service, effective communication, and problem-solving to support member satisfaction and smooth club operations. This position reports to the Club Manager and offers opportunities for advancement within a fast-growing fitness brand.

Formación

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsabilidades

• Greet and assist potential members at the front desk.
• Answer phone calls and provide information.
• Assist with member check-ins, sign-ups, and account updates.
• Address member service issues and escalate as needed.
• Maintain club cleanliness.

Conocimientos

Customer service

Communication

Listening skills

Problem solving

Diplomacy

Phone etiquette

Descripción del empleo

Planet Fitness Baseline Fitness is seeking a Customer Service Representative to greet and assist members, handle front desk tasks, and ensure a welcoming experience for guests.

The role emphasizes strong customer service, effective communication, and problem-solving to support member satisfaction and smooth club operations. This position reports to the Club Manager and offers opportunities for advancement within a fast-growing fitness brand.