Team Lead

Baseline Fitness; Vega del Codorno; Presencial; EUR 26.000 - 36.000; Jornada completa

Descripción de la vacante

Baseline Fitness seeks a proactive Team Lead to oversee gym operations and elevate member experiences. You will assist in staff training, manage front desk duties, and ensure smooth daily operations. This role requires a hands-on leader who can maintain high service standards and support the Club Manager.

You will guide team members, uphold policies, and help coordinate marketing and maintenance activities to keep the club welcoming and efficient.

Formación

• Customer service excellence and strong interpersonal skills.
• Experience assisting with front desk operations and member inquiries.
• Ability to train and develop staff; oversee service quality.
• Experience supporting team management and backup coverage for a supervisor.
• Excellent verbal and written communication; ability to resolve issues diplomatically.

Responsabilidades

• Assist in training and developing staff to ensure quality service.
• Assist in member service oversight to maintain great customer experience.
• Handle front desk tasks: answer calls, take info calls, assist check-ins, sign-ups, cancellations, update member info, give gym tours.
• Support Club Manager with team management and site operations.
• Ensure adherence to company policies and maintain a positive club image.
• Assist in supervising cleanliness and appearance of the gym.
• Help coordinate marketing efforts and ensure staff are informed of promotions.
• Assist in ordering supplies and inventory tracking as needed.
• Provide exceptional customer service and problem-solving to exceed customer expectations.

Conocimientos

Customer service

Front desk tasks

Staff training

Team management

Communication

Problem solving

Diplomacy

Operational oversight

Descripción del empleo

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.
  
• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.
  

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time/Supervisor/Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.
  
• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.
  

Essential Duties And Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.