Medical Information Specialist - English / French / Spanish ( Remote Spain)

Alcon; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in eye care seeks a Medical Information Specialist based in Spain. This remote role involves managing medical inquiries, ensuring compliance with regulations, and collaborating with various teams to provide medical insights. Ideal candidates will have a medical background and excellent communication skills, with opportunities for training and development.

Servicios

Training and continuous development

International exposure

Collaborative culture

Formación

• Fluent in English and French; Spanish is a plus.
• 2-4 years of experience in Medical Device & Pharmaceutical industry.
• Prior experience in Medical Information preferred.

Responsabilidades

• Manage medical inquiries from professionals and consumers.
• Ensure compliance and accuracy of medical information.
• Collaborate with cross-functional teams and deliver support at congresses.

Conocimientos

Medical/clinical experience

Excellent verbal and written communication skills

Customer interaction

Technical and response writing

Educación

Bachelor’s degree in science or equivalent

Herramientas

MS Windows

MS Office

Descripción del empleo

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Medical Information Specialist, you will be responsible for the day-to-day case management of unsolicited medical inquiries from eye care professionals and consumers, including intake, follow-up, documentation, development, and provision of responses involving Alcon device products. You will support North America while based in Spain (remote). In this role, a typical day will include:

• Providing accurate and timely responses to medical and scientific inquiries from healthcare professionals, patients, and internal stakeholders.
• Utilizing approved resources and databases to ensure information is current and compliant with regulatory standards.
• Ensuring customer satisfaction while maintaining an understanding of information/data required to be collected for technical and medical inquiries to confirm compliance.
• Creating and updating reference documents, FAQs, and other medical information materials.
• Ensuring all materials are reviewed and approved according to company policies and regulatory requirements.
• Collaborating with cross-functional teams, including R&D, regulatory affairs, and marketing, to provide medical insights and support product development initiatives.
• Delivering Medical Information support at professional congresses, as necessary.
• Identifying and reporting adverse events and product complaints in accordance with regulatory requirements and company policies.
• Collaborating with pharmacovigilance and quality assurance teams to ensure proper documentation and follow-up.
• Staying updated on industry trends, regulatory changes, and best practices in medical information.
• Holding a working knowledge of Alcon products for assigned franchise/therapeutic area(s).

WHAT YOU’LL BRING TO ALCON :

• Medical/clinical experience (MD, OD, PharmD, RN, Ophthalmic surgical nurse, licensed optician, pharmaceutical experience preferred). Prior experience in pharmaceutical or medical device Medical Information is preferred.
• Bachelor’s degree in science, pharmaceutical, or equivalent education/experience.
• Multilingual: fluent in English and French (Spanish is a plus).
• Minimum 2-4 years’ experience in Medical Device & Pharmaceutical industry with customer interaction.
• Excellent verbal and written communication skills, including technical and response writing. Experience in medical information, PC skills, and MS Windows/Office programs.
• Working hours: from 3 PM to Midnight.

HOW YOU CAN THRIVE AT ALCON :

• Training and continuous development; be part of a high-performing leader in ophthalmology with opportunities to further develop your professional career.
• International exposure.
• Open, friendly, and collaborative culture.
• Remote position based in Spain.
• See your impact at alcon.com/careers.

ATTENTION: Current Alcon Employee / Contingent Worker

If you are currently an active employee or contingent worker at Alcon, please apply on the Internal Career site via the appropriate link below:

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