Mainframe Customer Success Leader (Hybrid)

BMC Software

España

Hybrid

EUR 90,000 - 120,000

Full time

6 days ago

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Job summary

BMC Software seeks a seasoned Customer Success leader to drive adoption and value realization for top accounts. You will own post-sales strategy, craft tailored Success Blueprints, and guide executive-level engagements across Sales, Services, and Product teams.

Ideal candidates have extensive experience with large mainframe environments, hands-on executive interaction, and strong stakeholder management in a hybrid work setting. Join us to enable customers and accelerate business impact.

Qualifications

Excellent communication skills (verbal & written) in English and Italian.
Proven consulting, problem-solving, analytical, organizational, and time management skills.
Expertise dealing with large, political accounts at senior IT and business levels, preferably with direct hands-on executive experience.
Cross‑functional alignment with Sales, Pre‑sales, Services, Engineering, Support, and Product teams is preferred.
Experience leading executive meetings and workshops.
Ability to learn and utilize Customer Support tools/resources.
10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (Operations, Development, DB2, Security).
Understanding of customer challenges in large mainframe environments and the ability to address them.
Good understanding of cloud technologies.

Responsibilities

Become the post-sales customer success leader for your assigned accounts and provide a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
Be responsible for driving customer adoption and success.
Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
Maintain cross-functional relationships with Sales, Services, Engineering, Marketing, Product Management, and Support to own the post-sale strategy and customer satisfaction.
As a BMC employee, learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.