Mainframe Customer Success Specialist - Spain

BMC Software, Inc.; España; Remote; EUR 60,000 - 90,000; Full time

Job summary

BMC Software, Inc. is seeking a Senior Customer Success Leader to be based remotely in Spain.

You will lead post-sales efforts, delivering tailored Success Blueprints and driving adoption while collaborating with Sales, Services, Engineering, Marketing, Product, and Support to ensure customer satisfaction. The role requires exceptional English and Italian, strong consulting and analytical skills, and experience with large mainframe environments and cloud technologies.

Qualifications

• Excellent communication skills (verbal & written) in English and Italian.
• Proven consulting, problem-solving, analytical, organizational, and time management skills.
• Experience dealing with large, political accounts at senior IT and business levels.
• Experience with cross-functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams.
• 10+ years of deep expertise in z/OS systems and mainframe tools.

Responsibilities

• Become the post-sales customer success leader for assigned accounts and deliver a tailored Success Blueprint.
• Build and deliver tailored Success Blueprint aligned to customers' goals with recommendations and governance advice.
• Drive customer adoption and overall success.
• Serve as escalation point for issues impacting customer success and drive risk mitigation.
• Maintain cross-functional relationships with Sales, Services, Engineering, Marketing, Product, and Support.

Skills

English

Italian

Customer handling

Consulting

Problem-solving

Analytical

Time management

Executive engagement

Education

BS in CS or related field

Job description

This role can be based remotely in Spain

Description and Requirements

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

Customer Success brings the transcendent customer experience to life by enabling customers to achieve the value and impact of their BMC investments. Customer Success accelerates value realization through core business outcomes and product adoption, mitigating risk, cultivating relationships, removing friction, and improving customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!

Responsibilities:

• Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
• Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
• Be responsible for driving customer adoption and success.
• Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
• Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction.
• As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.

Requirements:

• Excellent communication skills (verbal & written) in English and Italian, along with strong customer handling skills.
• Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.
• Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.
• Prior experience in cross-functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
• Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
• Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.
• 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).
• Understanding of customer challenges in large mainframe environment and the ability to address them.
• Good understanding of cloud technologies.
• BS degree in Computer Science or related technical field OR equivalent experience.

Our commitment to you!

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people - not algorithms - make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience - never replaces genuine human judgment.