Madrid-based AI CX Project Manager | Remote-friendly

Sabio Group; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension Scheme

Remote/Flexible work

Life insurance

Health Insurance

25 days paid holiday

Descripción de la vacante

Sabio Group in Madrid is seeking a Project Manager to lead the delivery of AI-powered customer service solutions. The role involves managing cross-functional teams and ensuring timely and quality outcomes in project delivery.

With a focus on innovation and team development, candidates should have proven project management experience, strong communication skills, and familiarity with AI technologies. Benefits include flexible work, health insurance, and a pension scheme.

Formación

• Proven experience managing AI or software development projects.
• Strong understanding of conversational AI, NLP, and contact center technologies.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Lead project planning, execution, and delivery of AI agent solutions.
• Coordinate with stakeholders to define project scope, goals, and deliverables.
• Manage timelines, resources, budgets, and risks across multiple projects.

Conocimientos

Project management

Conversational AI

Stakeholder management

Agile methodologies

Fluency in English

Spanish

Educación

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field

Master’s degree

PMP, PRINCE2, or equivalent project management certification

Agile/Scrum certification

Herramientas

AI/NLP platforms (e.g., Dialogflow, Azure Bot Services, Rasa)

Project management tools (e.g., Jira, Trello, Asana)

Cloud platforms (e.g., Azure, AWS, Google Cloud)

CI/CD tools and DevOps practices

CRM and contact center systems (e.g., Genesys, Salesforce)

Descripción del empleo

Sabio Group in Madrid is seeking a Project Manager to lead the delivery of AI-powered customer service solutions. The role involves managing cross-functional teams and ensuring timely and quality outcomes in project delivery.

With a focus on innovation and team development, candidates should have proven project management experience, strong communication skills, and familiarity with AI technologies. Benefits include flexible work, health insurance, and a pension scheme.