Project Manager

sabio; Madrid; On-site; EUR 40,000 - 70,000; Full time

Job summary

Join Sabio Group as a Project Manager, where you will lead the delivery of AI-powered customer service solutions in a dynamic environment. You'll manage cross-functional teams to ensure timely and quality project outcomes while contributing to a culture of continuous learning.

We're passionate about fostering growth within our team, so if you are looking to develop your skills while driving business change, this role is for you. Be part of a company dedicated to diversity and innovation in the CX field.

Qualifications

• Proven experience in managing projects, particularly in AI and customer service.
• Strong leadership skills to manage cross-functional teams.
• Ability to align project goals with business objectives.

Responsibilities

• Lead end-to-end delivery of AI-powered customer service bot solutions.
• Manage requirements gathering through to post-production support.
• Ensure timely delivery and quality outcomes.

Job description

At Sabio Group, we’re dedicated to fostering an environment where employees thrive. Since 1998, we’ve built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We’re seeking creative, resourceful people to join our fast-growing organization, where you’ll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organizations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

Job Title

Project Manager

Role Summary

The Project Manager will lead end-to-end delivery of AI-powered customer service bot solutions within contact center environments. This role involves managing cross-functional teams through all phases of the project lifecycle—from requirements gathering to post-production support—ensuring timely delivery, quality outcomes, and alignment with business goals.

Candidate Profile

We look for people with the right cultural fit who have what it takes to drive our business forward. We also seek individuals who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.